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Launched a task from a pop-up window of a call to KyivStar

We called from a phone that was not in the database
Created this task from a popup window
http://box2.technosite.com.ua/admin/customorder/lead/855/edit/
but there is no client in the task

although in the window we indicated the name of the client
here is the call related event,
from the pop-up window
we created a task
Original question is available on version: ru Вячеслав Легеза

Answers:

Good afternoon! To solve this problem, try in the system settings /admin/shop/settings/translate_internetmagazin/ check the box "Automatically create a contact when creating a process from an unknown call window". Should help in this situation.
17.02.2021, 14:34
Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license

Bushuev Svyatoslav Yurievich
Employee wrote:
Good afternoon! To solve this problem, try in the system settings /admin/shop/settings/translate_internetmagazin/ check the box "Automatically create a contact when creating a process from an unknown call window". Should help in this situation.

ummmm
done, check

now it worked great

and you can connect to the developer's topic,
to help find and eliminate the cause,
for which a contact was not created in the described situation
because now the decision looks like a crutch
I note that when we receive a call from a known contact
and run the task from the window, everything works fine
/admin/customorder/lead/880/edit/
and the client is in the task
17.02.2021, 15:59
Вячеслав Легеза Original comment available on version: ru


Legeza Vyacheslav Valerianovich
FOP Legeza Vyacheslav Valerianovich wrote:
and you can connect to the developer's topic,
to help find and eliminate the cause,

Alas, I do not have such an opportunity (influence). And also I'm not sure that the developer will go to the topic with the correct answer marked. Perhaps you should create a question in which you explain the reason for your situation.
17.02.2021, 16:24
Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license

Bushuev Svyatoslav Yurievich
Employee wrote:

Legeza Vyacheslav Valerianovich
FOP Legeza Vyacheslav Valerianovich wrote:
and you can connect to the developer's topic,
to help find and eliminate the cause,

Alas, I do not have such an opportunity (influence). And also I'm not sure that the developer will go to the topic with the correct answer marked. Perhaps you should create a question in which you explain the reason for your situation.

clear
thanks for the solution
and follow your advice
17.02.2021, 16:47
Вячеслав Легеза Original comment available on version: ru

01.03.2021, 13:17
Original comment available on version: ru

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