Bug bonuses to manager
at a certain stage, at a certain stage, the order gets into the manager’s card as a bonus, in some orders the data on the client is not completely transferred
https://crm.mama.travel/admin/shop/users/8/bonus/?datefrom=2020-12-02&dateto... =&custom_IDistochnika=&clientname=&clientid=&rebuild=%D0%A4%D0%B8%D0%BB%D1%8C%D1%82%D1%80%D0%BE%D0%B2%D0%B0%D1%82% D1%8C
in this case, out of 8 bonus orders in 3, only names are given about clients, although the full name is indicated in the order.
what is the problem ?
Original question is available on version: ru
https://crm.mama.travel/admin/shop/users/8/bonus/?datefrom=2020-12-02&dateto... =&custom_IDistochnika=&clientname=&clientid=&rebuild=%D0%A4%D0%B8%D0%BB%D1%8C%D1%82%D1%80%D0%BE%D0%B2%D0%B0%D1%82% D1%8C
in this case, out of 8 bonus orders in 3, only names are given about clients, although the full name is indicated in the order.
what is the problem ?
Answers:
Good afternoon. I take an order https://crm.mama.travel/admin/customorder/order/93804/edit/ insert a universal block with the field https://prnt.sc/wcwehy and get exactly the same as in bonuses https://prnt .sc/wcwdzb . Those. there is no error, you are just looking in the wrong place.
30.12.2020, 12:18
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
Good afternoon. I take an order https://crm.mama.travel/admin/customorder/order/93804/edit/ insert a universal block with the field https://prnt.sc/wcwehy and get exactly the same as in bonuses https://prnt .sc/wcwdzb . Those. there is no error, you are just looking in the wrong place.
Dmitry, why not if the data for this order is different
there is also a full name
and only the name comes up!
the order gets into the bonus manager at the stage "how you had a rest", by this time we already know ALL the data on the client, because signed an agreement with him. Perhaps there is a problem with copying information about the client, for example, we save data at stages when we do not yet know the full name of the client?
How to solve this problem ?
05.01.2021, 15:09
Original comment available on version: ru
You need to overwrite the name of the client of the process by some action. There are a lot of actions that write something into the process fields, I think it will not be difficult to find the right one
05.01.2021, 15:19
Original comment available on version: ru
Bodyako Dmitry
dev wrote:
You need to overwrite the name of the client of the process by some action. There are a lot of actions that write something into the process fields, I think it will not be difficult to find the right one
Thanks for the help Dimitri
I am your support, just do not waste time describing the problem)
06.01.2021, 18:22
Original comment available on version: ru
your integrators have already found some fields there and added something there. it just doesn't work the way it should)
06.01.2021, 18:22
Original comment available on version: ru
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