Order to the supplier does not work correctly
The business process The order to the supplier is listed as Outgoing, but the total amount and obligations are not calculated correctly.
When placing an order, the total amount is positive https://prntscr.com/v8ysp2
After payment to the supplier, the obligations are also with opposite signs https://prntscr.com/v8ysy4
After posting the goods, our obligations are negative, although we paid for the order https://prntscr.com/v8ytv6
What is the problem?
Original question is available on version: ru
When placing an order, the total amount is positive https://prntscr.com/v8ysp2
After payment to the supplier, the obligations are also with opposite signs https://prntscr.com/v8ysy4
After posting the goods, our obligations are negative, although we paid for the order https://prntscr.com/v8ytv6
What is the problem?
Answers:
Good afternoon. Do you have our/client's "Set Commitments" steps in the process?
01.11.2020, 13:43
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
Good afternoon. Do you have our/client's "Set Commitments" steps in the process?
Actions are worth, but the point is 0.
01.11.2020, 17:29
Original comment available on version: ru
To equalize obligations, you need to make a posting in this order for a cost of 1.27, at the moment you have no postings for this process https://andser.crm-onebox.com/admin/customorder/zakazi-postavshchiku/138560/stor... , respectively obligations do not meet
03.11.2020, 18:13
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
To equalize obligations, you need to make a posting in this order for a cost of 1.27, at the moment you have no postings for this process https://andser.crm-onebox.com/admin/customorder/zakazi-postavshchiku/138560/stor... , respectively obligations do not meet
I posted the goods. The process has reached its logical end and I still owe money to the supplier, although I have already paid
04.11.2020, 13:06
Original comment available on version: ru
go again to the stage where your commitments are set to 100%
06.11.2020, 17:19
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
go again to the stage where your commitments are set to 100%
Nothing has changed https://andser.crm-onebox.com/admin/customorder/zakazi-postavshchiku/139509/edit...
07.11.2020, 18:19
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
by zeros have become
You can try to create an order for the Bella supplier yourself https://andser.crm-onebox.com/admin/customorder/zakazi-postavshchiku/add/#
on any product and check this bug. in your video instructions it is shown that when creating an outgoing order, the total amount should be negative, but mine is positive and when making an outgoing payment, my obligations become negative
11.11.2020, 11:10
Original comment available on version: ru
https://prnt.sc/vintyq probably the instruction says about this block, if you remove the "Do not display total lines" setting there, the amount will be minus
13.11.2020, 16:41
Original comment available on version: ru
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