VERY URGENT! Some processes are not saved and do not go to the stages!

The problem started just an hour ago. Created a test order - it works. For previously downloaded no.

Hello. I’ll clarify purely for myself: do you really think that if you write in caps / Urgent / Critical / Look this minute and have more exclamation marks, then the task will be looked at faster?

[quote] Bodyako Dmitry Employee wrote: Hello. I’ll clarify purely for myself: do you really think that if you write in caps / Urgent / Critical / Look this minute and have more exclamation marks, then the task will be looked at faster? [/quote] Yes, I really hope so, because. when public support appeared, you made it clear in every possible way that clients on free support should not count on efficiency. Fortunately, in fact, problems are solved here faster than before. In general, such questions from you are at least unprofessional. This is a response from the support of some small-town company. Keep the subordination of the Company-Client. And questions "for yourself" are better omitted. Well, or write privately, do not spoil the image of your company. Just imagine the likelihood of such a question on the customer support line from companies such as PrivatBank, MonoBank, Vodafone, etc. Clients can be inadequate and emotional, but the support of the company is not. This, it seems to me, is a common truth of customer focus and business communication etiquette.

[quote] Farkhshatov Rodion Client wrote: Yes, I really hope so [/quote] thanks for the answer