Problem with Address field

The address is written only to the process and to the client for which the order is created. If your order is created for a dropshipper, then it is logical that the address is written to him - after all, for the system he is a process client. But I also don’t see that you have a check mark in the basket that the order is being placed for another client. Perhaps, if this block is hidden in your personal account page settings - you also need to specify that an order for another client is created for this user group - then it searches / creates a client according to his data and writes down the address for him (and he will be the client of the process).

The problem is that our order is automatically placed for another client: http://joxi.ru/a2XBaz7t4xn5jr, this block has been removed from the interface. This is done so that our client is a dropshipper, and delivery should be carried out to another client. Now everything works with this setting. The order is placed on the dropshipper (a client who has access to the account), and the client of the process (no contact is created) is the actual client for delivery. But the problem is that the delivery address is written to the dropshipper's card, although he is not a client in this order.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: The address is written only to the process and to the client for which the order is created. If your order is created for a dropshipper, then it is logical that the address is written to him - after all, for the system he is a process client. But I also don’t see that you have a check mark in the basket that the order is being placed for another client. Perhaps, if this block is hidden in your personal account page settings - you also need to specify that an order for another client is created for this user group - then it searches / creates a client according to his data and writes down the address for him (and he will be the client of the process). [/quote] Hello Maxim! You will answer this question. I answered you above.

[quote] Chausova Tamara wrote: The problem is that our order is automatically placed for another client: http://joxi.ru/a2XBaz7t4xn5jr, this block has been removed from the interface. This is done so that our client is a dropshipper, and delivery should be carried out to another client. Now everything works with this setting. The order is placed on the dropshipper (a client who has access to the account), and the client of the process (no contact is created) is the actual client for delivery. But the problem is that the delivery address is written to the dropshipper's card, although he is not a client in this order. [/quote] Provide an example of such an order for analysis.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Chausova Tamara wrote: The problem is that our order is automatically placed for another client: http://joxi.ru/a2XBaz7t4xn5jr, this block has been removed from the interface. This is done so that our client is a dropshipper, and delivery should be carried out to another client. Now everything works with this setting. The order is placed on the dropshipper (a client who has access to the account), and the client of the process (no contact is created) is the actual client for delivery. But the problem is that the delivery address is written to the dropshipper's card, although he is not a client in this order. [/quote] Provide an example of such an order for analysis. [/quote] Here is the order https://zhiraf.crm-onebox.com/admin/customorder/order/8203/edit/ and this is the dropshipper https://zhiraf.crm-onebox.com/admin/shop/users/712/ The address of the client of the process is registered in the client card (dropshipper)

[quote] Chausova Tamara wrote: Here is the order https://zhiraf.crm-onebox.com/admin/customorder/order/8203/edit/ and this is the dropshipper https://zhiraf.crm-onebox.com/admin/shop/users/712/ The address of the client of the process is registered in the client card (dropshipper) [/quote] And the interface for both languages is configured equally? For I see that for UA the specified checkbox is not worth it https://zhiraf.crm-onebox.com/admin/customorder/order/8203/edit/ and in the order the dropshipper acts as the Client

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Chausova Tamara wrote: Here is the order https://zhiraf.crm-onebox.com/admin/customorder/order/8203/edit/ and this is the dropshipper https://zhiraf.crm-onebox.com/admin/shop/users/712/ The address of the client of the process is registered in the client card (dropshipper) [/quote] And the interface for both languages is configured equally? For I see that for UA the specified checkbox is not worth it https://zhiraf.crm-onebox.com/admin/customorder/order/8203/edit/ and in the order the dropshipper acts as the Client [/quote] 1. I noticed this problem about a month ago, when they began to actively set up the office. And the multilingual module was connected only last Friday, so this is not related to the language. 2. The client of the process is not a dropshipper, but https://prnt.sc/xlygxd

[quote] Chausova Tamara wrote: 2. The client of the process is not a dropshipper, but https://prnt.sc/xlygxd [/quote] Take a closer look at line 1 above. The client is a dropshipper. But the full name substitutes what he indicated - but he is the client anyway.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Chausova Tamara wrote: 2. The client of the process is not a dropshipper, but https://prnt.sc/xlygxd [/quote] Take a closer look at line 1 above. The client is a dropshipper. But the full name substitutes what he indicated - but he is the client anyway. [/quote] But this does not happen with the phone field! It is not recorded to the dropshipper, but from your logic it turns out that it should also be added! How can this be? All data work correctly and only the address does not? [quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Chausova Tamara wrote: 2. The client of the process is not a dropshipper, but https://prnt.sc/xlygxd [/quote] Take a closer look at line 1 above. The client is a dropshipper. But the full name substitutes what he indicated - but he is the client anyway. [/quote] Here I am filling out the form https://prnt.sc/xm0kzk here is what is in the order header https://prnt.sc/xm0oje The phone number of the dropshipper was the same as it was (its correct one), and the address changed to the address of the client (in fact, it was added to the card).

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Chausova Tamara wrote: 2. The client of the process is not a dropshipper, but https://prnt.sc/xlygxd [/quote] Take a closer look at line 1 above. The client is a dropshipper. But the full name substitutes what he indicated - but he is the client anyway. [/quote] It turns out that the checkbox "Create an order for another client" does not work when it is hidden, and when it is displayed and filled, a completely new client card is created, where the dropshipper appears as the client's manager. And this is not correct.

[quote] Chausova Tamara wrote: But this does not happen with the phone field! [/quote] So that's how the functionality is supposed to be. [quote] It is not recorded to the dropshipper, but from your logic it turns out that it should also be added! [/quote] I didn't say that. [quote] How can this be? All data work correctly and only the address does not? [/quote] Everything works exactly as it is intended by the functionality. If something doesn't work the way you want, it's not a bug. In this case, I can offer you a setting in the order creation block in the personal account - so as not to write down the address of the process being created to the client - this will take 1 hour of revision. Since you're on the cloud - we're investing in that - and you can deliver it to your customized dropshipper interface. [quote] Chausova Tamara wrote: It turns out that the checkbox "Create an order for another client" does not work when it is hidden, and when it is displayed and filled, a completely new client card is created, where the dropshipper appears as the client's manager. And this is not correct. [/quote] It works - hide it in two languages and try it. It will find/create an existing customer by phone number and set it as a customer, and the dropshipper will be the author of the order. If you are not satisfied with the logic of this work, then I appreciated the solution option for you.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Everything works exactly as it is intended by the functionality. If something doesn't work the way you want, it's not a bug. In this case, I can offer you a setting in the order creation block in the personal account - so as not to write down the address of the process being created to the client - this will take 1 hour of revision. Since you're on the cloud - we're investing in that - and you can deliver it to your customized dropshipper interface. [/quote] I'm not saying this is a bug, I'm just trying to figure out why. The option you suggested "In this case, I can offer you a setting in the order creation block in the personal account - so as not to write down the address of the process being created to the client - this will take 1 hour of revision. Since you are on the "cloud" - we invest in this - and you will be able to do it set for your customized dropshipper interface." I like. Let's do that.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Chausova Tamara wrote: But this does not happen with the phone field! [/quote] So that's how the functionality is supposed to be. [quote] It is not recorded to the dropshipper, but from your logic it turns out that it should also be added! [/quote] I didn't say that. [quote] How can this be? All data work correctly and only the address does not? [/quote] Everything works exactly as it is intended by the functionality. If something doesn't work the way you want, it's not a bug. In this case, I can offer you a setting in the order creation block in the personal account - so as not to write down the address of the process being created to the client - this will take 1 hour of revision. Since you're on the cloud - we're investing in that - and you can deliver it to your customized dropshipper interface. [quote] Chausova Tamara wrote: It turns out that the checkbox "Create an order for another client" does not work when it is hidden, and when it is displayed and filled, a completely new client card is created, where the dropshipper appears as the client's manager. And this is not correct. [/quote] It works - hide it in two languages and try it. It will find/create an existing customer by phone number and set it as a customer, and the dropshipper will be the author of the order. If you are not satisfied with the logic of this work, then I appreciated the solution option for you. [/quote] Maxim, please let me know when you will be hired!

[quote] Chausova Tamara wrote: I'm not saying this is a bug, I'm just trying to figure out why. The option you suggested "In this case, I can offer you a setting in the order creation block in the personal account - so as not to write down the address of the process being created to the client - this will take 1 hour of revision. Since you are on the "cloud" - we invest in this - and you will be able to do it set for your customized dropshipper interface." I like. Let's do that. [/quote] Ok, let's invest. [quote] Chausova Tamara wrote: Maxim, please let me know when you will be hired! [/quote] They took it to work - we implement it according to the queue (within 5 working days).

[quote] Tyndyk Maxim Vadimovich Administrator wrote: added the setting "Do not add address to the card of an existing client" in the "Basket" block of the client's personal account [/quote] Thank you!