Merging customer contact cards (card from the general chat and the old card in the system)
In the general chat, at the time of the beginning of the dialogue, a new contact card is automatically created for the client.
But very often it happens that the client already has a contact card in the system.
If you combine a new card with an old one, then the information of one of the cards is deleted.
Please add the ability to add information from the old card to the new one, without losing information.
Original question is available on version: ru
But very often it happens that the client already has a contact card in the system.
If you combine a new card with an old one, then the information of one of the cards is deleted.
Please add the ability to add information from the old card to the new one, without losing information.
Answers:
Hello, it complements data from 1 card to another.
That is, if you combine a new card with an old one, then it looks for the presence of data in one and the second card by type
Card 1
Surname - Test
Name - Test
Card 2
Surname - empty
Name - empty
Middle name - Testovich
In total you will get the View data
Test Test Testovich in the remaining card
That is, if you combine a new card with an old one, then it looks for the presence of data in one and the second card by type
Card 1
Surname - Test
Name - Test
Card 2
Surname - empty
Name - empty
Middle name - Testovich
In total you will get the View data
Test Test Testovich in the remaining card
08.12.2020, 10:22
Original comment available on version: ru
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