Uploading contacts
Yesterday, around 15:30, I uploaded contacts with certain parameters in XSL. Box I said wait, I'll send everything to the post office. I waited until 17. Repeated. I waited until 21. And this morning everything repeats again. There is no file with contacts, not in the mail in the events in the box. I think this is a bug.
Original question is available on version: ru
Answers:
For this action to work properly, you need to
1. You have registered mail in your contact card
2. Integration with some kind of mail was set up (and it should work)
3. In the box settings in
/admin/shop/settings/notification-email-shop/
The mail from which letters will be sent was indicated and it must match the mail of paragraph 2
http://i.imgur.com/4VLX0UG.png
1. You have registered mail in your contact card
2. Integration with some kind of mail was set up (and it should work)
3. In the box settings in
/admin/shop/settings/notification-email-shop/
The mail from which letters will be sent was indicated and it must match the mail of paragraph 2
http://i.imgur.com/4VLX0UG.png
11.09.2020, 09:26
Original comment available on version: ru
Good afternoon Alexander
1. Mail registered.
2. Mail is configured and working.
3. Everything is indicated in the settings.
4. There are access rights. (ADMINISTRATOR)
The problem appeared yesterday. How to decide?
1. Mail registered.
2. Mail is configured and working.
3. Everything is indicated in the settings.
4. There are access rights. (ADMINISTRATOR)
The problem appeared yesterday. How to decide?
11.09.2020, 09:35
Original comment available on version: ru
Gubko Alexander Sergeevich Employee wrote:
Good afternoon Alexander
1. Mail registered.
2. Mail is configured and working.
3. Everything is indicated in the settings.
4. There are access rights. (ADMINISTRATOR)
The problem appeared yesterday. How to decide?
Good afternoon Alexander
1. Mail registered.
2. Mail is configured and working.
3. Everything is indicated in the settings.
4. There are access rights. (ADMINISTRATOR)
The problem appeared yesterday. How to decide?
11.09.2020, 09:40
Original comment available on version: ru
I checked the settings, everything is correct. You need to check with the hoster if the smtp data has changed
SMTP Host
and SMTP port
SMTP Host
and SMTP port
11.09.2020, 10:16
Original comment available on version: ru
Thank you, we'll check it out and let you know.
11.09.2020, 10:20
Original comment available on version: ru
Yesterday I observed this when unloading goods from the box to the post office - it came every other time, I was also surprised before it worked without failures.
11.09.2020, 10:22
Original comment available on version: ru
Gubko Alexander Sergeevich Employee wrote:
I checked the settings, everything is correct. It is necessary to check with the hoster whether the data on smtp SMTP Host and SMTP port has changed
The problem was on Hoster's side. Thank you, we are already solving the problem.
11.09.2020, 10:47
Original comment available on version: ru
I'll leave it, maybe it will be useful to someone.
If you have a problem uploading data from the box.
Then check the following.
0. You must have the appropriate permissions
1. Your contact card must contain mail@yourmail.com
2. Integration with mail has been set up (@yourmail.com and it should work)
3. In the box settings (your box address/admin/shop/settings/notification-email-shop/) in the "Return E-mail address for letters" field, you must specify the email from point 2 of your choice.
4. Check with the hoster "@yourmail.com" the reason why the mail does not work.
If you have a problem uploading data from the box.
Then check the following.
0. You must have the appropriate permissions
1. Your contact card must contain mail@yourmail.com
2. Integration with mail has been set up (@yourmail.com and it should work)
3. In the box settings (your box address/admin/shop/settings/notification-email-shop/) in the "Return E-mail address for letters" field, you must specify the email from point 2 of your choice.
4. Check with the hoster "@yourmail.com" the reason why the mail does not work.
11.09.2020, 11:02
Original comment available on version: ru
If the question is solved, do not forget to mark the correct answer :)
16.09.2020, 15:13
Original comment available on version: ru
Gubko Alexander Sergeevich Employee wrote:
If the question is solved, do not forget to mark the correct answer :)
Okay, but what is the correct answer?
Well, take this opportunity, please pay attention to this
https://crm-onebox.com/ru/support/zakazy-ordera-zadachi/1276-ne-otrabativaet-fun...
16.09.2020, 15:57
Original comment available on version: ru
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