Emails not coming to vanobx from gmail corp
Good afternoon!
Email integration was set up https://ubp.crm-onebox.com/admin/shop/integrations/imap-5/control/ , everything worked until last Friday (inclusive)
But now letters do not arrive from the mail to the box
Example (screenshot from email)
And here is a link to my events https://ubp.crm-onebox.com/admin/shop/report/event/?evtype=email&direction=&... &content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=3&page=&mailbox=
as you can see this letter is not in the box
Please help in this matter
Original question is available on version: ru
Email integration was set up https://ubp.crm-onebox.com/admin/shop/integrations/imap-5/control/ , everything worked until last Friday (inclusive)
But now letters do not arrive from the mail to the box
Example (screenshot from email)
And here is a link to my events https://ubp.crm-onebox.com/admin/shop/report/event/?evtype=email&direction=&... &content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=3&page=&mailbox=
as you can see this letter is not in the box
Please help in this matter
Answers:
Good afternoon.
If you do not see the letter in the events, then it may have come from hidden ones (Checkbox in the "Show hidden events" filter)
Now there are letters
Also, if you cleaned letters through the mail client right on the mail server, then the letters may change UID
and new messages on the server receive the UID of the deleted ones, and if the letters have already been parsed into the box, the system considers
that the letters are already in the system.
To avoid this, there are settings in the integration:
"Ignore last email date when parsing mail"
"Ignore UID of last mail when parsing mail"
If these settings are enabled, then the system will not check the UID of the last letter and the date, respectively.
But if you parse mailboxes with a lot of old letters in this way, then it will take time.
If you do not see the letter in the events, then it may have come from hidden ones (Checkbox in the "Show hidden events" filter)
Now there are letters
Also, if you cleaned letters through the mail client right on the mail server, then the letters may change UID
and new messages on the server receive the UID of the deleted ones, and if the letters have already been parsed into the box, the system considers
that the letters are already in the system.
To avoid this, there are settings in the integration:
"Ignore last email date when parsing mail"
"Ignore UID of last mail when parsing mail"
If these settings are enabled, then the system will not check the UID of the last letter and the date, respectively.
But if you parse mailboxes with a lot of old letters in this way, then it will take time.
31.05.2021, 17:33
Original comment available on version: ru
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