Mail is loaded into the system late or not loaded at all.
Good afternoon!
We work with the system https://lean-production.crm-onebox.com
We send mail from outlook, previously a letter immediately appeared in "My Events" and it could be attached to the necessary process.
At the moment, letters in "My events" are displayed with a huge delay, and on some mailboxes, for example, info@lean-production.by, some letters do not appear at all.
Please solve this problem!
Original question is available on version: ru
We work with the system https://lean-production.crm-onebox.com
We send mail from outlook, previously a letter immediately appeared in "My Events" and it could be attached to the necessary process.
At the moment, letters in "My events" are displayed with a huge delay, and on some mailboxes, for example, info@lean-production.by, some letters do not appear at all.
Please solve this problem!
Answers:
Good afternoon.
The script for parsing mail to box is missing 256MB.
[2021-04-16 13:04:15]
[message] => Allowed memory size of 268435456 bytes exhausted (tried to allocate 91310712 bytes)
You can see this in Reports -> Logging -> fatal-2021-04-16.log (this can be seen in all fatal-2021-04-ХХ.log)
https://lean-production.crm-onebox.com/admin/logs/showall/ajax/?file=fatal-2021-...
You need to change the memory limits for the script.
If we set up it is 1 hour.
The script for parsing mail to box is missing 256MB.
[2021-04-16 13:04:15]
[message] => Allowed memory size of 268435456 bytes exhausted (tried to allocate 91310712 bytes)
You can see this in Reports -> Logging -> fatal-2021-04-16.log (this can be seen in all fatal-2021-04-ХХ.log)
https://lean-production.crm-onebox.com/admin/logs/showall/ajax/?file=fatal-2021-...
You need to change the memory limits for the script.
If we set up it is 1 hour.
16.04.2021, 15:07
Original comment available on version: ru
Thanks for the answer, I correctly understood that there is not enough memory on the cloud server? And should it be increased? If so, then we bought the server based on the recommendations of your specialists, and we were assured that this would be enough and even unnecessary.
Again, your specialists also integrated the mail, it turns out they did not set up the script correctly?
Again, your specialists also integrated the mail, it turns out they did not set up the script correctly?
16.04.2021, 15:20
Original comment available on version: ru
No, you misunderstood.
You need a setting on the server. You need to change the memory limits for the script that downloads letters from the mail server
into the system.
The script did not have enough 256MB of memory.
Perhaps you have connected a new mailbox and there are a lot of letters there, or there is a new large letter.
You need a setting on the server. You need to change the memory limits for the script that downloads letters from the mail server
into the system.
The script did not have enough 256MB of memory.
Perhaps you have connected a new mailbox and there are a lot of letters there, or there is a new large letter.
16.04.2021, 16:02
Original comment available on version: ru
We did not connect new mailboxes, all the settings are now the same as your specialists set up, just one day everyone started complaining that the mail is not displayed in the system.
Why is this a problem and where is the guarantee that by adding 256 MB now, another 256 MB will not be needed in a month? In our company, like everyone else, the volume of correspondence and files is growing. And I was assured that the amount of memory purchased was more than enough. But about the settings, I first learned that you can configure with a restriction and something will be missing.
How can we solve this issue once and for all, but given that the initial configuration was not performed by us, but by your specialists?
Why is this a problem and where is the guarantee that by adding 256 MB now, another 256 MB will not be needed in a month? In our company, like everyone else, the volume of correspondence and files is growing. And I was assured that the amount of memory purchased was more than enough. But about the settings, I first learned that you can configure with a restriction and something will be missing.
How can we solve this issue once and for all, but given that the initial configuration was not performed by us, but by your specialists?
16.04.2021, 17:10
Original comment available on version: ru
I answered you that it does not work correctly, why it happens and what to do to make it work correctly.
Your system is on your server and server maintenance is your responsibility.
The system was installed on the server almost 2 years ago on May 28, 2019, and now the volume of processed information has grown from
initial settings and you need to adjust the settings to your new requirements.
And yes, there is no guarantee that after some time you will not need to adjust to your new requirements.
We, as a development company, have provided you with a tool for processing your data.
Since the system is located on your server, you can make all the settings yourself or
hire third-party experts for this.
If you do not have access to a server, We can provide one for you.
Your system is on your server and server maintenance is your responsibility.
The system was installed on the server almost 2 years ago on May 28, 2019, and now the volume of processed information has grown from
initial settings and you need to adjust the settings to your new requirements.
And yes, there is no guarantee that after some time you will not need to adjust to your new requirements.
We, as a development company, have provided you with a tool for processing your data.
Since the system is located on your server, you can make all the settings yourself or
hire third-party experts for this.
If you do not have access to a server, We can provide one for you.
16.04.2021, 23:46
Original comment available on version: ru
How much will it cost to make this setup? But taking into account the future, i.e. allocate more memory to last longer.
19.04.2021, 09:06
Original comment available on version: ru
Good afternoon
Setting 1 hour. (this is the cost)
Prices can be found here (improvements) https://crm-onebox.com/en/prices/
Setting 1 hour. (this is the cost)
Prices can be found here (improvements) https://crm-onebox.com/en/prices/
19.04.2021, 11:22
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
