The action Notify by email worked strangely

Question

In such a process - https://crm.ohholding.com.ua/admin/customorder/dokumentooborot/324121/edit/ at the stage - https://crm.ohholding.com.ua/admin/shop/workflowstatus/4665/action /new/
action sent - https://prnt.sc/yzigcv
https://prnt.sc/yzihrp letter https://prnt.sc/yzj9xl
It worked because the transition to the stage was - https://crm.ohholding.com.ua/admin/customorder/dokumentooborot/324121/history/?s... &filtercdatefrom=2021-02-08&filtercdateto=2021-02-08
https://prnt.sc/yzilfa
But the difference between the fact of the letter in the comment feed and in events and the triggering in 2 days (!)
Please explain why is that so?

Answer 1

Мария

OneBox production

Hello
The letter was generated at the time of transition to the specified status, but there is a setting in the setting that sends it only after 2 days
the letter and the comment received the creation date exactly the one after which the letter will be sent. Therefore, the difference between the transition to the stage and the comment with a letter in 2 days

screenshot_1.png

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11.02.2021, 17:08

Original comment available on version: ru

The action Notify by email worked strangely

Answers:

Thanks for your choice.