Abnormal delay with email parser

Good afternoon. We can provide you with such information only when switching to the cloud mode. The second option, on a paid basis, we can analyze the cron on your server and find out and possibly eliminate the causes of delays. It will take about 4 hours to finish. Bill?

1. And what does the crowns have to do with it, I kind of clearly described that there are no problems with the crowns, do they work normally? 2. It seems to me that this is some kind of bug, but if this is not a bug and the normal operation of the system, then explain how the mechanism for parsing letters works and why there can be such big delays? 3. What is your normal period of time (at the cloud rate) from getting a letter to the mailbox to creating an event in the box? 4. How often does cron-imap work? 5. Are there any settings to manage its (cron-imap) frequency (before it was written that admins somewhere make settings on the server to launch the parser?

[quote] Kupriyan Vladislav Valerievich wrote: that is, the difference is 15 (some kind of magic number 60/4) [/quote] Everything is simpler - mailboxes based on @gmail.com are parsed every 15 minutes. This is due to the fact that Google itself can block the connection if mail is parsed more often than 10 minutes using the IMAP protocol - that's actually what parsing costs every 15 minutes. You cannot manage this. Unless to refine.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: They have it written verbatim in case of a connection error: [quote] Check if the mail application checks mail too often. If this happens more than once every 10 minutes, your application may be blocked. [/quote] [/quote] And there are some more official sources of this information, that is, some recommendations on "mail parsing" I just found this information here https://support.google.com/mail/answer/7126229?hl=ru But it is essentially about blocking an account, this is not really a recommendation. It's just that it's hard to believe that there can be a full-fledged work if you parse every 15 minutes Somehow I can’t believe that there can be full-fledged communication, since the answer can be obtained in fact in 15 minutes

[quote] Kupriyan Vladislav Valerievich wrote: And there are some more official sources of this information, that is, some recommendations on "mail parsing" I just found this information here https://support.google.com/mail/answer/7126229?hl=ru [/quote] If for you directly Google (as the developer of Gmail) is not an official source, then adequate communication is out of the question. In this regard, this is my last comment on this topic. [quote] Kupriyan Vladislav Valerievich wrote: But it is essentially about blocking an account, this is not really a recommendation. [/quote] If it is written that there may be a blockage when connecting more than once every 10 minutes - what can happen in this case? Maybe a blockage? The question is rhetorical. [quote] Kupriyan Vladislav Valerievich wrote: It's just that it's hard to believe that there can be a full-fledged work if you parse every 15 minutes. Somehow I can’t believe that there can be full-fledged communication, since the answer can be obtained in fact in 15 minutes [/quote] Do not want - do not believe. It's your right. Changing this logic - 2 hours of refinement. Consequences in the form of subsequent blocking are your responsibility.