Adding a letter to a remote process
Good afternoon! If a process number is specified when writing a letter, box pulls the letter to the specified process, and this is great. But if the process is deleted at the same time, the letter is still attached to it. Why? The process is deleted, that is, it does not exist for the user. Please fix this
Original question is available on version: ru
Answers:
Hello, when writing a letter, you indicate the specific number of the process where it should be tightened. Why, in this case, the system should not fulfill your legitimate desire to pull the letter into the specified process (whatever state it is in)?
20.10.2020, 10:14
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
Hello, when writing a letter, you indicate the specific number of the process where it should be tightened. Why, in this case, the system should not fulfill your legitimate desire to pull the letter into the specified process (whatever state it is in)?
Dmitry, the problem is that the company participates in many tenders, and often the number in the letter is not the process number, but the tender number.
The link itself suits and it is convenient, but we have added not linking with closed processes and, again, we have practically closed the problem of linking by tender number, but Box continues to link with remote processes. Still, from my point of view, it's not ok.
20.10.2020, 11:52
Original comment available on version: ru
Please give a link to the process and the event that tied it up - I'll see what can be done
20.10.2020, 12:02
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
Please give a link to the process and the event that tied it up - I'll see what can be done
https://crm.nspace.com.ua/admin/customorder/issue/14923/edit/ process, the last event in the comments was pulled into the already deleted
20.10.2020, 15:53
Original comment available on version: ru
Hello, I am currently working on your issue.
21.10.2020, 13:27
Original comment available on version: ru
Changed the setting "Do not add comments to closed processes when parsing emails" to "Do not add comments to closed or remote processes when parsing emails". It is enabled on your project.
21.10.2020, 13:37
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
Changed the setting "Do not add comments to closed processes when parsing emails" to "Do not add comments to closed or remote processes when parsing emails". It is enabled on your project.
Thank you so much
21.10.2020, 14:23
Original comment available on version: ru
To the left of my comment, there should be a checkmark that marks the answer as correct and closes the "problem". Don't forget to use it
21.10.2020, 14:24
Original comment available on version: ru
Dmitry, there is a revision in the new version of Boxing, but is it possible to upload it to the old one? Thanks
28.10.2020, 14:20
Original comment available on version: ru
maybe it's easier to just update the old box?)
28.10.2020, 14:22
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
maybe it's easier to just update the old box?)
I would be in favor, but the client has not yet made such a decision (unfortunately
29.10.2020, 10:25
Original comment available on version: ru
I don't see any point in wasting resources maintaining/developing older versions of OneBox when there are newer ones. Those. in your case, the client will have the improvement when it is updated to mvp.
29.10.2020, 10:30
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
I don't see any point in wasting resources maintaining/developing older versions of OneBox when there are newer ones. Those. in your case, the client will have the improvement when it is updated to mvp.
hmm .. I agree with this, but why didn’t you massively transfer everyone to the new version and at the same time continue to maintain two versions, the question is for you
30.10.2020, 09:10
Original comment available on version: ru
How, without the consent of the client, should I transfer his box to a new version? We translate all those who wish - it is enough to indicate your desire on the form. What is the problem?
30.10.2020, 11:10
Original comment available on version: ru
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