Turn a letter into a process: continued
Times: https://crm-onebox.com/ru/support/email/1414-avtomaticheskoe-deystvie-i-deystvie...
Two: https://crm-onebox.com/ru/support/email/1714-prevratit-v-protsess/
Continuation of the previous two topics:
I beg you to pay attention to this point: We set up processes so that processes are created automatically from events. So employees don't have to check My Events.
But there is one big problem with events. Neither files nor formatted text are added from the email to the created process. There is action, but it does not fulfill its function.
Events turn into a process, but it is impossible to see the content of the event, especially if there is a "beautiful letter".
https://prnt.sc/uzy2u0
We open a new process, and it is empty - there are no files: https://prnt.sc/uzy3hz
Or unreadable: https://prnt.sc/uzy5zz
Please fix this.
Original question is available on version: ru
Two: https://crm-onebox.com/ru/support/email/1714-prevratit-v-protsess/
Continuation of the previous two topics:
I beg you to pay attention to this point: We set up processes so that processes are created automatically from events. So employees don't have to check My Events.
But there is one big problem with events. Neither files nor formatted text are added from the email to the created process. There is action, but it does not fulfill its function.
Events turn into a process, but it is impossible to see the content of the event, especially if there is a "beautiful letter".
https://prnt.sc/uzy2u0
We open a new process, and it is empty - there are no files: https://prnt.sc/uzy3hz
Or unreadable: https://prnt.sc/uzy5zz
Please fix this.
Answers:
Mixed up the category of the question, it should have been in the "processes" or "mail" section
15.10.2020, 17:57
Original comment available on version: ru
Michael Client wrote:
Mixed up the category of the question, it should have been in the "processes" or "mail" section
strange, on my project norms. maybe you have this option enabled http://prntscr.com/v01xpe ?
15.10.2020, 21:00
Original comment available on version: ru
Pereginyak Alexander Client wrote:
Michael Client wrote:
Mixed up the category of the question, it should have been in the "processes" or "mail" section
strange, on my project norms. maybe you have this option enabled http://prntscr.com/v01xpe ?
Please give me your email and I will send you a test email. I want to see how a process is created with an automation action (not manually), do you mind?
16.10.2020, 18:32
Original comment available on version: ru
The same problem, in automation there is an action to turn a letter into a process, but when a letter has an attachment, then there is no attachment in the process
19.10.2020, 20:19
Original comment available on version: ru
Michael Client wrote:
Pereginyak Alexander Client wrote:
Michael Client wrote:
Mixed up the category of the question, it should have been in the "processes" or "mail" section
strange, on my project norms. maybe you have this option enabled http://prntscr.com/v01xpe ?
Please give me your email and I will send you a test email. I want to see how a process is created with an automation action (not manually), do you mind?
oneboxconsulting@gmail.com
22.10.2020, 14:58
Original comment available on version: ru
Sent an email with files. Please send screenshots of how it turned into a process for you.
22.10.2020, 15:31
Original comment available on version: ru
I ask developers to fix a bug in our Box: none of the processes from the automatic action 'turn an event into a process' does not show normally.
Doesn't attach files to process from emails, displays first event just as 'change'. We checked, the others in the system are all right.
Doesn't attach files to process from emails, displays first event just as 'change'. We checked, the others in the system are all right.
22.10.2020, 15:59
Original comment available on version: ru
Michael Client wrote:
Sent an email with files. Please send screenshots of how it turned into a process for you.
http://prntscr.com/v4kj7j
22.10.2020, 16:01
Original comment available on version: ru
Michael Client wrote:
I ask developers to fix a bug in our Box: none of the processes from the automatic action 'turn an event into a process' does not show normally.
Doesn't attach files to process from emails, displays first event just as 'change'. We checked, the others in the system are all right.
check for gmail integration. perhaps the reason is in your mail server
22.10.2020, 16:02
Original comment available on version: ru
Pereginyak Alexander Client wrote:
check for gmail integration. perhaps the reason is in your mail server
what exactly to check?
22.10.2020, 19:44
Original comment available on version: ru
Michael Client wrote:
Pereginyak Alexander Client wrote:
check for gmail integration. perhaps the reason is in your mail server
what exactly to check?
22.10.2020, 22:56
Original comment available on version: ru
Pereginyak Alexander Client wrote:
Michael Client wrote:
Pereginyak Alexander Client wrote:
check for gmail integration. perhaps the reason is in your mail server
what exactly to check?
Created a new mail and set up automation. Same problem with new email.
26.10.2020, 20:01
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
