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What should I do to resume sending emails?

Emails from OneBox periodically stop being sent.

How can you avoid or quickly fix these troubles?

The automation of communication with leads who leave only email contact details is built on email correspondence.
Original question is available on version: ua Вячеслав Легеза

Answers:

correctly configure smtp for the mail from which all messages come.
сегодня, 14:00
Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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lace

OneBox production wrote:

correctly configure smtp for the mail from which all messages go.



Dima,

Please tell me how to do it correctly to forget once and for all, if that's even possible :)

Because without any intervention in the settings, emails start to be sent again by themselves after a while.

The fact is that all the settings look adequate, but from time to time the mail stops working.
сегодня, 14:15
Вячеслав Легеза Original comment available on version: ua

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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Commentary is available in ua and not yet translated to the current language.
сегодня, 14:17
Вячеслав Легеза


Legeza Vyacheslav
iCOLOR OneBox (FOP LEGEZA VIACHESLAV VALERIANOVYCH) wrote:
The fact is that all the settings look adequate, but from time to time the mail stops working.

especially the null port for imap and smtp. Googled, what's the problem? The settings are clearly signed, googled which ports should be in gmail mail for imap and which for smtp and are tls ticks necessary
сегодня, 14:17
Original comment available on version: ua

Try port 587 and check the tls box for smtp and send a message.
сегодня, 14:25
Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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lace

OneBox production wrote:

Try port 587 and check the tls for smtp and send the message.



Thank you very much.

Made

Tried to force resend the task email

Unfortunately, nothing worked out.
сегодня, 14:59
Вячеслав Легеза Original comment available on version: ua

1. Did you connect your email in only one box? As far as I remember, there seem to be problems if you connect it in several places at once. I may be wrong in this case.
2. Give a link to the task in which the letter is sent
сегодня, 15:14
Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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lace
OneBox production wrote:
1. Did you connect your email in only one box? As far as I remember, there are supposedly problems if you connect it in several places at once. I could be wrong in this case.

Yes, only in one

lace
OneBox production wrote:
2. Provide a link to the task in which the letter is sent

icoloronebox.crm-onebox.com/13917/
to send the desired email, you need to switch to TE, and then to 3step TEST
сегодня, 17:25
Вячеслав Легеза Original comment available on version: ua

https://icoloronebox.crm-onebox.com/app/event/?evtypeArray%5B%5D=email&showh... You don't send anything anywhere. When sending to email by action, it seems like a comment should be added to the task with the text "Sent by action to email" and now you just have some comments and that's it.
сегодня, 17:44
Original comment available on version: ru

Can you just send a letter to the client from the comments? Try it from the comments?
сегодня, 17:45
Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
Leave a message in this thread and the user's contacts will be shown to you


lace

OneBox production wrote:

Can you just send a letter to the client from the comments? Try it from the comments.



Tried to add a comment and send an email

no way, it doesn't work that way either, although it should work and it did

there are also no events

and in the API the latest logs for send mail for April 26
сегодня, 18:26
Вячеслав Легеза Original comment available on version: ua

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