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Emails from OneBox periodically stop being sent.
[file]23856[/file]
How can you avoid or quickly fix these troubles?
[file]23856[/file]
The automation of communication with leads who leave only email contact details is built on email correspondence.
[file]23856[/file]
[file]23856[/file]
Emails from OneBox periodically stop being sent.
How can you avoid or quickly fix these troubles?
The automation of communication with leads who leave only email contact details is built on email correspondence.
Leave a message in this thread and the user's contacts will be shown to you
lace
OneBox production wrote:
correctly configure smtp for the mail from which all messages go.
Dima,
Please tell me how to do it correctly to forget once and for all, if that's even possible :)
Because without any intervention in the settings, emails start to be sent again by themselves after a while.
The fact is that all the settings look adequate, but from time to time the mail stops working.
[quote]
[file]23859[/file]
[file]23860[/file]
lace
[file]23859[/file]
[file]23860[/file]
OneBox production wrote:
[file]23859[/file]
[file]23860[/file]
correctly configure smtp for the mail from which all messages go.
[file]23859[/file]
[file]23860[/file]
[/quote]
[file]23859[/file]
[file]23860[/file]
Dima,
[file]23859[/file]
[file]23860[/file]
Please tell me how to do it correctly to forget once and for all, if that's even possible :)
[file]23859[/file]
[file]23860[/file]
Because without any intervention in the settings, emails start to be sent again by themselves after a while.
[file]23859[/file]
[file]23860[/file]
The fact is that all the settings look adequate, but from time to time the mail stops working.
[file]23859[/file]
[file]23860[/file]
[file]23859[/file]
[file]23860[/file]
[file]23859[/file]
[file]23860[/file]
Legeza Vyacheslav iCOLOR OneBox (FOP LEGEZA VIACHESLAV VALERIANOVYCH) wrote: The fact is that all the settings look adequate, but from time to time the mail stops working.
especially the null port for imap and smtp. Googled, what's the problem? The settings are clearly signed, googled which ports should be in gmail mail for imap and which for smtp and are tls ticks necessary
[quote]
Legeza Vyacheslav
iCOLOR OneBox (FOP LEGEZA VIACHESLAV VALERIANOVYCH) wrote:
The fact is that all the settings look adequate, but from time to time the mail stops working.
[/quote]
especially the null port for imap and smtp. Googled, what's the problem? The settings are clearly signed, googled which ports should be in gmail mail for imap and which for smtp and are tls ticks necessary
1. Did you connect your email in only one box? As far as I remember, there seem to be problems if you connect it in several places at once. I may be wrong in this case. 2. Give a link to the task in which the letter is sent
1. Did you connect your email in only one box? As far as I remember, there seem to be problems if you connect it in several places at once. I may be wrong in this case.
2. Give a link to the task in which the letter is sent
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lace OneBox production wrote: 1. Did you connect your email in only one box? As far as I remember, there are supposedly problems if you connect it in several places at once. I could be wrong in this case.
Yes, only in one
lace OneBox production wrote: 2. Provide a link to the task in which the letter is sent
icoloronebox.crm-onebox.com/13917/ to send the desired email, you need to switch to TE, and then to 3step TEST
[quote]
lace
OneBox production wrote:
1. Did you connect your email in only one box? As far as I remember, there are supposedly problems if you connect it in several places at once. I could be wrong in this case.
[/quote]
Yes, only in one
[quote]
lace
OneBox production wrote:
2. Provide a link to the task in which the letter is sent
[/quote]
icoloronebox.crm-onebox.com/13917/
to send the desired email, you need to switch to TE, and then to 3step TEST
https://icoloronebox.crm-onebox.com/app/event/?evtypeArray%5B%5D=email&showhidden=1&datefrom=2025-04-21+00%3A00&dateto=2025-04-28+23%3A59 You don't send anything anywhere. When sending to email by action, it seems like a comment should be added to the task with the text "Sent by action to email" and now you just have some comments and that's it.
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lace
OneBox production wrote:
Can you just send a letter to the client from the comments? Try it from the comments.
Tried to add a comment and send an email
no way, it doesn't work that way either, although it should work and it did
there are also no events
and in the API the latest logs for send mail for April 26
[quote]
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
lace
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
OneBox production wrote:
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
Can you just send a letter to the client from the comments? Try it from the comments.
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
[/quote]
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
Tried to add a comment and send an email
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
no way, it doesn't work that way either, although it should work and it did
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
there are also no events
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
and in the API the latest logs for send mail for April 26
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
[file]23875[/file]
[file]23876[/file]
[file]23877[/file]
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