Emails are sent from OneBox, but don't seem to be reaching recipients

Good afternoon. Look in the sendmail-XX logs to see which method is used for sending. If the method is not "smtp", in the logs it looks like this: "method: smtp", and for example "mail", such letters do not reach anywhere. Check the box "Do not send emails from this email address if SMTP is not available" If an error appears, then you need to look in the integration settings.

[quote] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Sergey Vladimirovich [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] OneBox production wrote: [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Look in the sendmail-XX logs to see which method is used for sending. [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] If the method is not "smtp", in the logs it looks like this: "method: smtp", [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] and for example "mail", such letters do not reach anywhere. [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [/quote] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] I looked at the sendmail logs. [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] It seems that they are completely absent, the last one is dated 2025-01-28 [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [quote] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Sergey Vladimirovich [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] OneBox production wrote: [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Check the box "Do not send emails from this email address if SMTP is not available" [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [/quote] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Checked the box [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [quote] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Sergey Vladimirovich [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] OneBox production wrote: [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] If an error appears, then you need to look in the integration settings. [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [/quote] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] There was no error when sending the letter. [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] But still the letter did not arrive at the address [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] Please tell me what needs to be fixed so that emails can be received. [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file] [file]23549[/file] [file]23550[/file] [file]23551[/file] [file]23552[/file]

I also looked at the smpt logs. [file]23553[/file] [file]23554[/file] [2025-02-06 13:28:04] [file]23553[/file] [file]23554[/file] point: /var/www/newalphademocrm/web1/web/cron/cron-minute.php [file]23553[/file] [file]23554[/file] engine_sessionid: **********_**** [file]23553[/file] [file]23554[/file] data: Array [file]23553[/file] [file]23554[/file] ( [file]23553[/file] [file]23554[/file] [login] => [file]23553[/file] [file]23554[/file] [status] => error [file]23553[/file] [file]23554[/file] [message] => Sender is not valid [file]23553[/file] [file]23554[/file] ) [file]23553[/file] [file]23554[/file] [file]23553[/file] [file]23554[/file] [file]23553[/file] [file]23554[/file]

There are no sent emails in the sent report. Maybe the newsletter is sent through another channel.... And there is no SMTP response in the mailbox, only IMAP

[quote] Sergey Vladimirovich OneBox production wrote: Maybe the newsletter is sent through another channel.... [/quote] How can this be checked? Because it looks like I did everything correctly in the settings

[quote] Sergey Vladimirovich OneBox production wrote: The system has "SendPulse" integration enabled. [/quote] slipper thank you sincerely but I don't even remember when I activated it! turned off I'll see how it works after that.

[quote] Sergey Vladimirovich OneBox production wrote: The system has "SendPulse" integration enabled. [/quote] I actually deleted this app, but nothing changed, unfortunately. Please tell me how I can restore normal email sending.