Error with email IMAP integration
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Today I got this error:
"Error with email IMAP integration"
Screenshots https://prnt.sc/ul34bq and https://prnt.sc/ul34rh
https://drevojelaniy.crm-onebox.com/admin/shop/integrations/imap-1/control/
What is the error and how to fix it?
Original question is available on version: ru
"Error with email IMAP integration"
Screenshots https://prnt.sc/ul34bq and https://prnt.sc/ul34rh
https://drevojelaniy.crm-onebox.com/admin/shop/integrations/imap-1/control/
What is the error and how to fix it?
Answers:
Filonenko Sergey Yurievich
Client wrote:
username/password doesn't match?
yes, there may be incorrect credentials,
here they gave a detailed answer why such an error can occur - https://crm-onebox.com/en/support/integratsii-c-onebox/19-ne-rabotaet-integratsi...
21.09.2020, 16:34
Original comment available on version: ru
Mulach Marina Anatolyevna Employee wrote:
Filonenko Sergey Yurievich The client wrote: login / password does not match? onebox/19-ne-workaet-integratsi...
set up according to the training video https://www.youtube.com/watch?v=qUMZ3ABUasE
BUT it still gives an ERROR: "IMAP status: Not ok ([ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure) Too many login failures)"
https://drevojelaniy.crm-onebox.com/admin/shop/integrations/imap-1/control/
21.09.2020, 21:31
Original comment available on version: ru
you need to follow the link under this account - https://support.google.com/mail/accounts/answer/78754 and enter the captcha - https://prnt.sc/ulkms9 https://prnt.sc/ulkmyz
22.09.2020, 09:21
Original comment available on version: ru
Mulach Marina Anatolyevna Employee wrote:
you need to follow the link under this account - https://support.google.com/mail/accounts/answer/78754 and enter the captcha - https://prnt.sc/ulkms9 https://prnt.sc/ulkmyz
Did as you said https://prnt.sc/ull610
But the module still doesn't work.
22.09.2020, 09:52
Original comment available on version: ru
Filonenko Sergey Yurievich
Client wrote:
Did as you said https://prnt.sc/ull610
But the module still doesn't work.
enter the captcha again by clicking on the Continue button
22.09.2020, 09:54
Original comment available on version: ru
Mulach Marina Anatolyevna Employee wrote:
Filonenko Sergey YurievichThe client wrote: I did as you said https://prnt.sc/ull610 But still the module does not work, enter the captcha again by clicking on the Continue button
did, still gives error "IMAP status: Not ok ([ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure) Too many login failures)"
22.09.2020, 10:48
Original comment available on version: ru
Filonenko Sergey Yurievich
Client wrote:
Mulach Marina Anatolyevna The employee wrote: Filonenko Sergey Yurievich The client wrote: I did as you said https://prnt.sc/ull610 But still the module does not work, enter the captcha again by clicking on the Continue button did, it still gives the error "IMAP Status: Not OK ([ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure) Too many login failures)"
Are you entering the captcha under the same account with which you have configured the integration?
22.09.2020, 11:07
Original comment available on version: ru
yes, maybe I clicked on the wrong mail.
Now I did it under the one that I set up. but still the error is not gone
Now I did it under the one that I set up. but still the error is not gone
22.09.2020, 11:28
Original comment available on version: ru
Filonenko Sergey Yurievich
Client wrote:
Now I did it under the one that I set up. but still the error is not gone
sometimes you need to enter the captcha again
22.09.2020, 12:26
Original comment available on version: ru
I have 3 mailboxes and all have the same problem. What was described above did not help. Here's what I did:
1. Checked the data
2. Disconnected all 3 mailboxes in Boxing for 5 hours. After that I turned it on, but nothing worked.
3. Confirmed access through Google captcha. Accounts were selected 100% correct.
Are there any other ways?
1. Checked the data
2. Disconnected all 3 mailboxes in Boxing for 5 hours. After that I turned it on, but nothing worked.
3. Confirmed access through Google captcha. Accounts were selected 100% correct.
Are there any other ways?
22.09.2020, 12:32
Original comment available on version: ru
Yurchenko Roman Sergeevich
Client wrote:
I have 3 mailboxes and all have the same problem. What was described above did not help. Here's what I did: 1. Checked data 2. Disconnected all 3 mailboxes in Boxing for 5 hours. After that I turned it on, but nothing worked.3. Confirmed access through Google captcha. Accounts were selected 100% correct. Are there any other ways?
if you have gmail mail, then check the settings on gmail itself, for the integration to work you need:
a.Disabling "2-Step Verification".
b. Allow "untrusted applications".
c. Access to the account via the imap protocol is enabled.
where to configure is described here - https://crm-onebox.com/ru/support/pochta-email/62-kak-korrektno-podklyuchit-inte...
22.09.2020, 12:39
Original comment available on version: ru
Mulach Marina Anatolyevna Employee wrote:
Yurchenko Roman SergeevichThe client wrote: I have 3 mailboxes and they all have the same problem. What was described above did not help. Here's what I did: 1. Checked data 2. Disconnected all 3 mailboxes in Boxing for 5 hours. After that I turned it on, but nothing worked.3. Confirmed access through Google captcha. The accounts were selected 100% correct. Are there any other ways? If you have gmail mail, then check the settings on gmail itself, for the integration to work you need: a. Disabling "two-step authentication". b. Allow "Untrusted Applications".c. Account access via imap protocol is enabled.
I did it all. still doesn't work. clicked the captcha several times
22.09.2020, 13:29
Original comment available on version: ru
Filonenko Sergey Yurievich
Client wrote:
I did it all. still doesn't work. clicked the captcha several times
Are you sure you are entering the captcha under the account that you have in the integration?
22.09.2020, 13:40
Original comment available on version: ru
Mulach Marina Anatolyevna Employee wrote:
Filonenko Sergey YurievichThe client wrote / a: I did it all. still doesn't work. I clicked the captcha several times, are you sure you are entering the captcha under the account that you have in the integration?
yes, I can throw a screen
22.09.2020, 13:53
Original comment available on version: ru
22.09.2020, 13:55
Original comment available on version: ru
follow this link - https://prnt.sc/ulqfwz , most likely you need to enable some more permissions
22.09.2020, 14:03
Original comment available on version: ru
I tried everything but it still doesn't work :(
1. Here is a screenshot of the settings from the box https://prnt.sc/un5ns2
2. Screenshot from the account https://i.imgur.com/2MCy72K.jpg
What else can be?
1. Here is a screenshot of the settings from the box https://prnt.sc/un5ns2
2. Screenshot from the account https://i.imgur.com/2MCy72K.jpg
What else can be?
24.09.2020, 18:05
Original comment available on version: ru
Yurchenko Roman Sergeevich The client wrote:
What else can be?
judging by the screenshot asks to enter captcha
25.09.2020, 09:31
Original comment available on version: ru
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