OS - number of successful calls
There is a KPI application
Here it is possible to configure the indicator that counts calls
Now it shows the number of successful calls and the number of attempts together
How can I configure the system to count only the number of successful calls?
Original question is available on version: ru
Here it is possible to configure the indicator that counts calls
Now it shows the number of successful calls and the number of attempts together
How can I configure the system to count only the number of successful calls?
Answers:
.
OneBox production wrote:
Why is KPI with id=7 not suitable?
"Number of calls per day without internal and lasting more than 35 seconds" value of more than 35 seconds does not fit here, because order processing takes less than 35 seconds on average.
10.08.2021, 12:16
Original comment available on version: ru
Can you please reset the 5 events that are considered successful with a call recording with a call duration of less than 35 seconds?
10.08.2021, 12:20
Original comment available on version: ru
We have disabled the transfer of records from the binotel to the box, but if it is very important for solving this problem, I can download it in the binotel and send it to the mail
More than 200 events even for today from 1 to 35 seconds +00%3A37&dateto=2021-08-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=1&durationto=34&line=&filtercontactid%5B%5D=&page=&mailbox=
More than 200 events even for today from 1 to 35 seconds +00%3A37&dateto=2021-08-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=1&durationto=34&line=&filtercontactid%5B%5D=&page=&mailbox=
10.08.2021, 12:40
Original comment available on version: ru
Or I can provide this screenshot from the binotel
10.08.2021, 12:43
Original comment available on version: ru
those. do you need a number in which the duration is more than a second? It seems to me that a call in 1 second is not considered successful.
10.08.2021, 13:01
Original comment available on version: ru
.
OneBox production wrote:
those. do you need a number in which the duration is more than a second? It seems to me that a call in 1 second is not considered successful.
From 1 second filtered TC without this setting also shows the events of attempted calls.
I agree, a 1 second call is hardly considered successful.
But, for example, if the client does not ask questions, then the order can be confirmed in 15-20 seconds.
Perhaps you should give the opportunity to configure here the "Number of calls per day without internal and lasting more than 35 seconds" time more than X seconds
10.08.2021, 13:17
Original comment available on version: ru
Let's do this. This setup will take 2 hours.
10.08.2021, 13:33
Original comment available on version: ru
.
OneBox production wrote:
Let's do this. This setup will take 2 hours.
Submit an invoice
10.08.2021, 14:06
Original comment available on version: ru
Hello, everything is fine - thank you for your interest.
18.08.2021, 15:06
Original comment available on version: ru
Good afternoon
Can you tell me when it will be ready?
Can you tell me when it will be ready?
23.08.2021, 19:22
Original comment available on version: ru
Good afternoon
Any info on when it will be ready?
Any info on when it will be ready?
02.09.2021, 15:54
Original comment available on version: ru
Good afternoon
I select the handler class "Number of calls per day without internal and lasting more than 35 seconds", but I do not see the "duration" or "KPI duration" fields.
How to set up?
I select the handler class "Number of calls per day without internal and lasting more than 35 seconds", but I do not see the "duration" or "KPI duration" fields.
How to set up?
06.09.2021, 18:19
Original comment available on version: ru
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
06.09.2021, 18:20
Original comment available on version: ru
Good afternoon, I kind of left a comment but for some reason it's not here. Perhaps I confused the branches, I apologize. Give me a link to your KPI - I'll set it up
07.09.2021, 12:15
Original comment available on version: ru
.
OneBox production
Employee
clack clack wrote:
Good afternoon, I kind of left a comment but for some reason it's not here. Perhaps I confused the branches, I apologize. Give me a link to your KPI - I'll set it up
https://rivcont.info/app/kpi/7/
07.09.2021, 12:29
Original comment available on version: ru
Vysokos Nikolai Alexandrovich
Client wrote:
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
Concerning it, additional completion? Or we can now indicate the duration at which KPI is counted here
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
07.09.2021, 12:39
Original comment available on version: ru
https://rivcont.info/app/kpi/7/
{"duration": 2} - this means that the duration of the call is more than 2 seconds, take only
{"duration": 2} - this means that the duration of the call is more than 2 seconds, take only
07.09.2021, 12:54
Original comment available on version: ru
Vysokos Nikolai Alexandrovich
Client wrote:
Vysokos Nikolai Alexandrovich
Client wrote:
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
Concerning it, additional completion? Or we can now indicate the duration at which KPI is counted here
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
No, these need to be programmed separately. You can make 2 pieces in 1 hour
07.09.2021, 12:55
Original comment available on version: ru
It will work with these as well, we specify 2 seconds, and the KPI is counted only if the duration of the incoming or outgoing call was 2 or more seconds?
If yes, please cancel your account.
If yes, please cancel your account.
07.09.2021, 13:29
Original comment available on version: ru
anonymous duck
OneBox production
Employee wrote:
Vysokos Nikolai Alexandrovich
Client wrote:
Vysokos Nikolai Alexandrovich
Client wrote:
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
Concerning it, additional completion? Or we can now indicate the duration at which KPI is counted here
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
No, these need to be programmed separately. You can make 2 pieces in 1 hour
paid
08.09.2021, 19:41
Original comment available on version: ru
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
registered here. 2 means that only calls lasting more than 2 seconds should be taken into account
https://rivcont.info/app/kpi/3/
registered here. 2 means that only calls lasting more than 2 seconds should be taken into account
09.09.2021, 14:26
Original comment available on version: ru
anonymous duck
OneBox production
Employee wrote:
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
registered here. 2 means that only calls lasting more than 2 seconds should be taken into account
Brought KPI here https://rivcont.info/app/dashboard/
No data
By events, more than 300 events of completed conversations =2021-09-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
Why is that ?
10.09.2021, 13:11
Original comment available on version: ru
Have you completed the work?!
Why is there no data?
Why is there no data?
13.09.2021, 22:32
Original comment available on version: ru
anonymous duck, When will the answer be?! Or post a new thread?
You took money for revision, now it doesn’t count at all. You are silent, so ugly ((
You took money for revision, now it doesn’t count at all. You are silent, so ugly ((
14.09.2021, 11:01
Original comment available on version: ru
Good afternoon, there was a bug in the engine and it distorted the parameters after re-saving. Fixed, resaved the specified KPIs
15.09.2021, 10:19
Original comment available on version: ru
anonymous duck
OneBox production
Employee wrote:
anonymous duck
Apparently, the edits did not help
Look more pliz
15.09.2021, 12:13
Original comment available on version: ru
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
15.09.2021, 13:00
Original comment available on version: ru
anonymous duck
OneBox production
Employee wrote:
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
Cron sentry worked at 14:05
Go to https://rivcont.info/app/dashboard/
Incoming did not count at all, outgoing added only a few.
enough events
15.09.2021, 14:07
Original comment available on version: ru
Vysokos Nikolai Alexandrovich
Client wrote:
anonymous duck
OneBox production
Employee wrote:
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
Cron sentry worked at 14:05
Go to https://rivcont.info/app/dashboard/
Incoming did not count at all, outgoing added only a few.
enough events
Look?
15.09.2021, 14:07
Original comment available on version: ru
Vysokos Nikolai Alexandrovich
Client wrote:
Vysokos Nikolai Alexandrovich
Client wrote:
anonymous duck
OneBox production
Employee wrote:
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
Cron sentry worked at 14:05
Go to https://rivcont.info/app/dashboard/
Incoming did not count at all, outgoing added only a few.
enough events
Look?
Can you tell me when will it work?
16.09.2021, 12:14
Original comment available on version: ru
anonymous duck Why don't you check what you are doing?! It's kinda childish
Your colleagues, I want to note that with the release of OS, they began to work faster and better, and you still seem to be at the MVP level!
When can we expect the next session?
We will create a new topic, if it's deaf here.
Your colleagues, I want to note that with the release of OS, they began to work faster and better, and you still seem to be at the MVP level!
When can we expect the next session?
We will create a new topic, if it's deaf here.
17.09.2021, 23:51
Original comment available on version: ru
Good afternoon. I apologize for the long replies and mistakes. Problem fixed.
20.09.2021, 11:46
Original comment available on version: ru
anonymous duck
OneBox production
Employee wrote:
Good afternoon. I apologize for the long replies and mistakes. Problem fixed.
Thanks
Everything is ok now
20.09.2021, 15:20
Original comment available on version: ru
To configure your KPI application to count only the number of successful calls, you’ll need to adjust the settings or the metrics used for your KPI dashboard. Here’s a general approach you can follow:
Access Settings: Navigate to the settings or configuration section of your KPI application.
Modify Metrics: Look for the current metric that combines both successful calls and attempts. You should be able to edit or create a new metric that focuses solely on successful calls.
Filter Parameters: If your application allows, set filters to exclude unsuccessful calls from the count. This may involve specifying the criteria that define a “successful call.”
Test Changes: After making adjustments, ensure to test the new configuration to confirm that it accurately reflects only the successful calls.
Documentation: Refer to the application’s documentation for specific instructions on customizing KPIs, as the steps may vary based on the software.
If you're looking for a more robust solution for tracking and managing your KPIs effectively, consider checking out OKR App. It provides user-friendly tools that can help you monitor and optimize your performance metrics efficiently.
Let me know if you need further assistance!
Access Settings: Navigate to the settings or configuration section of your KPI application.
Modify Metrics: Look for the current metric that combines both successful calls and attempts. You should be able to edit or create a new metric that focuses solely on successful calls.
Filter Parameters: If your application allows, set filters to exclude unsuccessful calls from the count. This may involve specifying the criteria that define a “successful call.”
Test Changes: After making adjustments, ensure to test the new configuration to confirm that it accurately reflects only the successful calls.
Documentation: Refer to the application’s documentation for specific instructions on customizing KPIs, as the steps may vary based on the software.
If you're looking for a more robust solution for tracking and managing your KPIs effectively, consider checking out OKR App. It provides user-friendly tools that can help you monitor and optimize your performance metrics efficiently.
Let me know if you need further assistance!
02.10.2024, 02:37
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