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Good afternoon!
With enviable regularity, we do not send letters through scheduled mailings.
Where can I see the logs and understand the reasons?
In general, the interface of scheduled mailings is not informative:
It is not clear how many people will be sent (how it is implemented in mass mailings).
It would be very good if it were possible to "pull out" the list of emails that got into the mailing list based on filters. Or even rework the filter. In mass mailings, this is implemented normally.
I can't figure out why this mailing didn't "work".
https://onebox.constantagro.com.ua:44553/admin/shop/mailplan/67/
Original question is available on version: ru
With enviable regularity, we do not send letters through scheduled mailings.
Where can I see the logs and understand the reasons?
In general, the interface of scheduled mailings is not informative:
It is not clear how many people will be sent (how it is implemented in mass mailings).
It would be very good if it were possible to "pull out" the list of emails that got into the mailing list based on filters. Or even rework the filter. In mass mailings, this is implemented normally.
I can't figure out why this mailing didn't "work".
https://onebox.constantagro.com.ua:44553/admin/shop/mailplan/67/
Answers:
Good afternoon
Your specified mailing did not work because the additional field with the multilist type was not filtered correctly in the code. I fixed this and now it will work.
The logs for sending all emails are here https://onebox.constantagro.com.ua:44553/admin/report/massemailsend/
Your specified mailing did not work because the additional field with the multilist type was not filtered correctly in the code. I fixed this and now it will work.
The logs for sending all emails are here https://onebox.constantagro.com.ua:44553/admin/report/massemailsend/
30.09.2020, 10:23
Original comment available on version: ru
These are not send logs, but the history of poisoned letters, in which nothing is visible about the reasons for unsuccessful attempts.
07.10.2020, 07:45
Original comment available on version: ru
Lysenko Alexander wrote:
These are not send logs, but the history of poisoned letters, in which nothing is visible about the reasons for unsuccessful attempts.
In logging there is a log called smtp and sendemail where you can see what you want
07.10.2020, 10:26
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
In logging there is a log called smtp and sendemail
Where to find it?
08.10.2020, 09:16
Original comment available on version: ru
https://onebox.constantagro.com.ua:44553/admin/shop/mailplan/75/
https://onebox.constantagro.com.ua:44553/admin/shop/mailplan/74/
These two mailings did not work again.
1. Why?
2. Should I write here every time to find out the reason?
https://onebox.constantagro.com.ua:44553/admin/shop/mailplan/74/
These two mailings did not work again.
1. Why?
2. Should I write here every time to find out the reason?
08.10.2020, 17:00
Original comment available on version: ru
Lysenko Alexander wrote:
https://onebox.constantagro.com.ua:44553/admin/shop/mailplan/75/https://onebox.c... two mailings did not work again .one. Why?2. Should I write here every time to find out the reason?
I will look at your mailing lists and reply
09.10.2020, 16:01
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
I will look at your mailing lists and reply
Any news?
15.10.2020, 16:25
Original comment available on version: ru
Lysenko Alexander wrote:
Ustimenko Igor OneBox CTO wrote: I'll look at your mailing plans and reply Any news?
Yes there is
you can check - configured both
16.10.2020, 11:54
Original comment available on version: ru
Can you explain what is the problem?
Are we squinting or the developers?
How to avoid such problems in the future?
Are we squinting or the developers?
How to avoid such problems in the future?
16.10.2020, 12:10
Original comment available on version: ru
Lysenko Alexander wrote:
Can you explain what the problem is? Is it us or the developers? How to avoid such problems in the future?
in these two, the setting was selected in an empty field - I removed it, everything should work
16.10.2020, 14:36
Original comment available on version: ru
Lysenko Alexander wrote:
Does not work!!!
informative
should I edit the settings for you every time?
20.10.2020, 21:59
Original comment available on version: ru
No. You can tell once in an accessible way what we are doing wrong (if we are to blame).
Believe me, I also do not enjoy writing correspondence with you instead of work.
Please answer my questions above (starting from the first post) and we will close this topic.
Of course, provided that we mow. And then I get the impression that this functionality was developed by accident and, of course, not brought to mind. And now no one wants to deal with it, because no one will pay for the revision of what should work anyway.
Believe me, I also do not enjoy writing correspondence with you instead of work.
Please answer my questions above (starting from the first post) and we will close this topic.
Of course, provided that we mow. And then I get the impression that this functionality was developed by accident and, of course, not brought to mind. And now no one wants to deal with it, because no one will pay for the revision of what should work anyway.
21.10.2020, 08:32
Original comment available on version: ru
Lysenko Alexander wrote:
No. You can tell once in an accessible way what we are doing wrong (if we are to blame).
Believe me, I also do not enjoy writing correspondence with you instead of work.
Please answer my questions above (starting from the first post) and we will close this topic.
Of course, provided that we mow. And then I get the impression that this functionality was developed by accident and, of course, not brought to mind. And now no one wants to deal with it, because no one will pay for the revision of what should work anyway.
No problem
let's indicate an example of the 1st mailing list on which I will write out configuration errors for you
25.10.2020, 23:24
Original comment available on version: ru
I pointed out to you three links above, starting from my very first post. Let's talk about them here.
Tell us why each of these mailings did not work on time.
Also, I will be grateful if you tell me in more detail how I, as a user, can find out about the reasons for the incorrect "behavior" of mailing lists in the future.
Tell us why each of these mailings did not work on time.
Also, I will be grateful if you tell me in more detail how I, as a user, can find out about the reasons for the incorrect "behavior" of mailing lists in the future.
26.10.2020, 09:21
Original comment available on version: ru
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