instagram - pictures / links / posts are not coming to the process
Good afternoon!
When working with instagram (now I work through i2crm / creating Business processes) - there is a problem, namely: if the user sends a message to direct and the first message is of the type "picture" (file), "post", link or something otherwise, then this data does not get into Boxing. I think this situation occurs because the first message is written in the "Description" field of the process, and it does not support such data.
An example of a message in a picture
And this is the process where such a message was received https://our-store.com.ua/44408/
Please check what is the reason.
Original question is available on version: ru
When working with instagram (now I work through i2crm / creating Business processes) - there is a problem, namely: if the user sends a message to direct and the first message is of the type "picture" (file), "post", link or something otherwise, then this data does not get into Boxing. I think this situation occurs because the first message is written in the "Description" field of the process, and it does not support such data.
An example of a message in a picture
And this is the process where such a message was received https://our-store.com.ua/44408/
Please check what is the reason.
Answers:
In events there is no this message as well?
18.11.2021, 17:18
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
In events there is no this message as well?
Tyndyk Maxim Vadimovich , no not displayed
18.11.2021, 17:27
Original comment available on version: ru
https://our-store.com.ua/admin/logs/showall/ajax/?file=i2crm-2021-11-18.log
like there is only 1 request at [2021-11-18 11:07:48] , and nothing else related to media/posts
in fact, we only imported the message in direct, because we don’t have any more information
like there is only 1 request at [2021-11-18 11:07:48] , and nothing else related to media/posts
in fact, we only imported the message in direct, because we don’t have any more information
24.11.2021, 16:43
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
https://our-store.com.ua/admin/logs/showall/ajax/?file=i2crm-2021-11-18.log
like there is only 1 request at [2021-11-18 11:07:48] , and nothing else related to media/posts
in fact, we only imported the message in direct, because we don’t have any more information
Yes you are right. This is a problem on the i2crm side. They found the problem and are working on fixing it. I'm waiting for them to resolve it.
24.11.2021, 16:48
Original comment available on version: ru
Yurchenko Roman Sergeevich wrote:
Yes you are right. This is a problem on the i2crm side. They found the problem and are working on fixing it. I'm waiting for them to resolve it.
The main thing is to decide so that everything works without our further refinement)
24.11.2021, 17:15
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
The main thing is to decide so that everything works without our further refinement)
Let's hope))
24.11.2021, 17:40
Original comment available on version: ru
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