Return

Hello https://prnt.sc/z83mgm this setting means that only the products that you have selected in the process product tables will be returned. Try to select the desired products or uncheck this box altogether. If for some reason it does not work out, put an action on the procedure, give a link to it on the process where you can try to make a return. Thank you.

http://feshemebel.crm-onebox.com/admin/customorder/order/31996/edit/ this is a customer order http://feshemebel.crm-onebox.com/admin/customorder/zamovlennya-postachalniku/32119/edit/ this is a supplier order http://feshemebel.crm-onebox.com/admin/customorder/zamovlennya-postachalniku/32120/edit/ this is a return order the goods were not written off from the warehouse, and the mutual settlement with the supplier was not reset [file]3556[/file]

In which of the processes should I make a return? http://feshemebel.crm-onebox.com/admin/customorder/zamovlennya-postachalniku/32119/edit/ there is no product at all

Here: http://feshemebel.crm-onebox.com/admin/customorder/zamovlennya-postachalniku/32301/edit/

Have you looked at the return process? Where is the mistake?

In your action "Add products from one process to another" there is a setting "Return over designated products" which means that you need to choose which products to return from the list of products. You need to select them with a tick https://prnt.sc/10dps4m . When choosing a product in the specified process, I was skipped to the specified stage.

[quote] Gimli son of Gloin dwarf wrote: In your action "Add products from one process to another" there is a setting "Return over designated products" which means that you need to choose which products to return from the list of products. You need to select them with a tick https://prnt.sc/10dps4m . When choosing a product in the specified process, I was skipped to the specified stage. [/quote] I mark the product and proceed to the stage. There is no problem in this. The problem is that the goods are not returned to the supplier (not written off) and mutual settlements are not equalized. Is this a mistake in setting up a BP, or is it basically impossible to set up an automatic return (write-off) and equalization of mutual settlements?

Everything is fine in BP "Return" http://feshemebel.crm-onebox.com/admin/customorder/zamovlennya-postachalniku/32005/edit/ In the BP "Order to the supplier" everything is fine too http://feshemebel.crm-onebox.com/admin/customorder/zamovlennya-postachalniku/32004/edit/ But in the BP "Customer Order" the goods are on reservation and have not been written off from the warehouse http://feshemebel.crm-onebox.com/admin/customorder/order/31996/edit/

[quote] Stratulat Andrey Anatolievich Client wrote: But in the BP "Customer Order" the goods are on reservation and have not been written off from the warehouse http://feshemebel.crm-onebox.com/admin/customorder/order/31996/edit/ [/quote] It's the process of selling to a customer. Do you want it to remove the process product reserve?

[quote] Gimli son of Gloin dwarf wrote: [quote] Stratulat Andrey Anatolievich Client wrote: But in the BP "Customer Order" the goods are on reservation and have not been written off from the warehouse http://feshemebel.crm-onebox.com/admin/customorder/order/31996/edit/ [/quote] It's the process of selling to a customer. Do you want it to remove the process product reserve? [/quote] Yes. I want that, when you click in the "Supplier's Order" on the "Return" stage: 1. The product goes to the "Return" subprocess 2. Mutual settlements with the supplier were recalculated, minus this product (if an order for 2 products for 1000 UAH, I return 1 product, then the mutual settlement should be 1000 UAH, not 2000 UAH) 3. The goods are removed from the reserve in the "Order of the Client" 4. In the "Return" sub-process, I go to the "Goods returned to the supplier" stage and the goods are written off from the warehouse (it is actually returned).