Statuses in boxing have stopped changing
Good afternoon. 4 days ago, statuses in the box stopped changing, when the status changed in Rozetka, and when delivered to the Rozetka department. Here's an example: https://andser.crm-onebox.com/233286/
https://andser.crm-onebox.com/233228/
https://andser.crm-onebox.com/233255/
Although these orders are already at the Rozetka branch, they are in our system at the status of shipment from our warehouse
Original question is available on version: ru
https://andser.crm-onebox.com/233228/
https://andser.crm-onebox.com/233255/
Although these orders are already at the Rozetka branch, they are in our system at the status of shipment from our warehouse
Answers:
Good afternoon. Most likely the problem is that at the Order Canceled stage after Assembly there is a “Close” action that closes the order. All specified processes have moved to this stage, and closed orders are not tracked. Those. At the next stage, if you still need to track, you need to set the “Open” action so that the tracking works again. Probably there was an erroneous switch to the "Cancelled after assembly" stage? In this case, everything will be ok with new orders
08.01.2024, 13:52
Original comment available on version: ru
Care Department
OneBox production wrote:
Good afternoon. Most likely the problem is that at the Order Canceled stage after Assembly there is a “Close” action that closes the order. All specified processes have moved to this stage, and closed orders are not tracked. Those. At the next stage, if you still need to track, you need to set the “Open” action so that the tracking works again. Probably there was an erroneous switch to the "Cancelled after assembly" stage? In this case, everything will be ok with new orders
These orders moved to the “Canceled after assembly” stage after the order was in the “Ready to ship” status for 4 days, and they remained in this status for 4 days because the TTN was not tracked. After receiving the “Received from sender” status, the order should have switched to the “Delivering” status
08.01.2024, 14:34
Original comment available on version: ru
https://andser.crm-onebox.com/app/rozetka-2/
As far as I can see, by mistake in the socket application, an error is given to requests for statuses. Give me some order that has already changed status but does not go into the “delivery” status, I’ll look at the request for it and what we get in response - perhaps something has changed in the apishka
As far as I can see, by mistake in the socket application, an error is given to requests for statuses. Give me some order that has already changed status but does not go into the “delivery” status, I’ll look at the request for it and what we get in response - perhaps something has changed in the apishka
08.01.2024, 18:05
Original comment available on version: ru
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