The Switch stage setting does not work if the order status in Rozetka has changed

Good afternoon. Please provide an example of a process by which a stage switch should have occurred but did not.

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: Good afternoon. Please provide an example of a process by which a stage switch should have occurred but did not. [/quote] Here is an example https://andser.crm-onebox.com/223084/ Since the status did not change for 4 days, the order went into cancellation. Although this status has a procedure for statuses from the outlet https://andser.crm-onebox.com/admin/shop/workflowstatus/194/action/new/

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: Good afternoon. Please provide an example of a process by which a stage switch should have occurred but did not. [/quote] Can you help with this error?

[quote] Sergey Lobodzinsky Vitalievich wrote: Here is an example https://andser.crm-onebox.com/223084/ Since the status did not change for 4 days, the order went into cancellation. Although this status has a procedure for statuses from the outlet https://andser.crm-onebox.com/admin/shop/workflowstatus/194/action/new/ [/quote] Well, duck, I asked for an example where the status does not switch now, and not the one where it has already switched to cancellation. For this order, the TTN is still in the required status - can we switch to the previous stage and check what the api gives out for switching?

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: [quote] Sergey Lobodzinsky Vitalievich wrote: Here is an example https://andser.crm-onebox.com/223084/ Since the status did not change for 4 days, the order went into cancellation. Although this status has a procedure for statuses from the outlet https://andser.crm-onebox.com/admin/shop/workflowstatus/194/action/new/ [/quote] Well, duck, I asked for an example where the status does not switch now, and not the one where it has already switched to cancellation. For this order, the TTN is still in the required status - can we switch to the previous stage and check what the api gives out for switching? [/quote] Yes, you can switch. Now we do not have such orders as there were problems in the operation of the outlet itself

[quote] Sergey Lobodzinsky Vitalievich wrote: Yes, you can switch. Now we do not have such orders as there were problems in the operation of the outlet itself [/quote] So maybe the problem in this order is similarly related to those problems in the operation of the outlet itself?

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: [quote] Sergey Lobodzinsky Vitalievich wrote: Yes, you can switch. Now we do not have such orders as there were problems in the operation of the outlet itself [/quote] So maybe the problem in this order is similarly related to those problems in the operation of the outlet itself? [/quote] No. The problem with the outlet was not technical, but documentary. Due to changes in the rules of work in our category on the outlet, our products were not displayed for a week and there were no orders.

Let's as soon as you have a fresh problematic order - you will provide a link to it. Or perhaps there is one...