Setting up automation for receiving messages from Prom.ua

Dmitry, good afternoon it is not enough to just connect the action, you need to configure it. Among the mandatory fields is the selection of a business process that should be created if the client wrote a promo in the chat. Can you make a screenshot of what's inside the action?

[quote] [file]20510[/file] Susyak Igor [file]20510[/file] integrator wrote: [file]20510[/file] Dmitry, good afternoon [file]20510[/file] the action is not enough just to connect, you need to configure it. Among the required fields is the choice of a business process that should be created if the client wrote to the chat room. [file]20510[/file] Can you take a screenshot of what's inside the action? [file]20510[/file] [/quote] [file]20510[/file] Action configured [file]20510[/file]

As I assumed - the action does not select which process to launch. Set at least a simple task or some separate stage of the order. Although take into account that if the client first asks via chat, and then makes an order - then 2 different processes will be created. It will be necessary to combine or cancel Also, until recently, Prom did not allow replying to the chat via АРИ more than 1 time, check how it is now.

[quote] [file]20512[/file] Susyak Igor [file]20512[/file] integrator wrote: [file]20512[/file] As I expected, the action does not select which process to run. [file]20512[/file] Set at least a simple task, or any separate stage of the order. Although take into account that if the client first asks via chat, and then makes an order, then 2 different processes will be created. Should be merged or canceled [file]20512[/file] Also recently, Prom did not allow to answer to the chat via ARI more than 1 time, check how it is now. [file]20512[/file] [/quote] [file]20512[/file] I have a business process and stage installed. Or are you not talking about this setting? [file]20512[/file]

and, sorry, yes, the arrow obscured the settings from the phone. Then check whether there are no verification or ban actions at the Prom request stage. It is better to disable all actions and try to make a new request from the prom - a new Chat process should be created

[quote] Susyak Igor integrator wrote: and, sorry, yes, the arrow closed the settings from the phone. Then check if there are any verification or ban actions at the Prom stage of the appeal. Better disable all actions and try to make a new request from prom - should create a new Chat process [/quote] It does not help.

Should work Are the orders coming from the promotion? Is the API key updated? There are no errors in the integration with prom in the box?

[quote] Susyak Igor integrator wrote: Must work Do orders come from the prom? ARI key updated? Does integration with prom in box have any errors? [/quote] Orders are coming. There are no errors.

then check again: in the action it is indicated that it is created on Bogomaz - does it have rights to create BP chat? try to change BP to Simple task for experiment indicated once every 2 minutes - try to retrieve the value, our clients have not indicated anything. And after that, make a request in the chat on Prom

[quote] Susyak Igor integrator wrote: then check again: in the action it is indicated what is being created on Bogomaz - does he have the rights to create a BP chat? try to experiment to change the PSU to a Simple task indicated once every 2 minutes - try to pick up the value, nothing is indicated from our customers. And after that, make a request in the chat on Prom [/quote] nothing helped

messages from the specified promo come into the system, for example https://topbox.1b.app/7698/ this is the most recent dialogue, the rest are for 2021 perhaps requests come from another prom and you need to specify it?

[quote] [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] Maria [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] OneBox production wrote: [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] messages from the specified promo come into the system, for example https://topbox.1b.app/7698/ [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] this is the most recent dialogue, the rest are for 2021 [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] perhaps requests come from another prom and you need to specify it? [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] [/quote] [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] We have one shop on the prom. The integration is up and running. [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] Seems to have found the cause. We do not receive all messages from Prom. There are two types of messages on prom [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] 1. Messages - [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] 2. Messages from the portal/chat - [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] If the client writes to us in "messages" - we get everything . [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] And if he writes in "messages from the portal / chat" nothing comes to the box. [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file] Is this a problem with us or is the action in automation supposed to work the way it should (do not import "messages from the portal/chat")? [file]20759[/file] [file]20760[/file] [file]20759[/file] [file]20760[/file]

[quote] Maria OneBox production wrote: There is only 1 method in the prom documentation for receiving messages, it does not say about different types of messages. Everything that we received from them was loaded into the system. If they give only one type of message, then the question is for them how to get another [/quote] Thank you!