The socket does not see the added new products
DD! Added new products for unloading to the outlet. Specialists from the outlet do not see them. Previously unloaded products are not visible
Original question is available on version: ru
Answers:
Good afternoon. If you use an hourly action to upload, which generates a file, the link to which you passed to Rozetka - check this file and see if it contains the necessary products
03.05.2022, 16:02
Original comment available on version: ru
good day! perevіrte, chi in nalashtuvannyah you chose a category, z kakoї may vivantazhuvatsya goods. do you have an MVP?
03.05.2022, 16:03
Original comment available on version: ru
anonymous hamster
OneBox production wrote:
Good afternoon. If you use an hourly action to upload, which generates a file, the link to which you passed to Rozetka - check this file and see if it contains the necessary products
DD! No they are not there
06.05.2022, 10:01
Original comment available on version: ru
You need to check the integration settings, there may not be a category or brand of your products selected for uploading. You also need to look at the settings of the action, perhaps there are some settings that prevent the goods from being unloaded under some conditions
06.05.2022, 11:00
Original comment available on version: ru
Yarina
Good day! Category in crm what category on the site socket? The category on the site has been selected. In crm ні, the goods are all without a category, so as before they were loaded on rosettes, as you can see on the website and they are for sale
integrator wrote:
good day! perevіrte, chi in nalashtuvannyah you chose a category, z kakoї may vivantazhuvatsya goods. do you have an MVP?
06.05.2022, 11:05
Original comment available on version: ru
in the action settings there are such conditions, check if they are observed in your products
06.05.2022, 11:58
Original comment available on version: ru
anonymous hamster
Everything is correct here.
OneBox production wrote:
in the action settings there are such conditions, check if they are observed in your products
06.05.2022, 13:52
Original comment available on version: ru
anonymous hamster
Please send a screenshot of how it should be. I don't quite understand where it is.
OneBox production wrote:
You need to check the integration settings, there may not be a category or brand of your products selected for uploading. You also need to look at the settings of the action, perhaps there are some settings that prevent the goods from being unloaded under some conditions
06.05.2022, 13:53
Original comment available on version: ru
06.05.2022, 17:05
Original comment available on version: ru
Most likely this was the problem. Thank you for your help!
09.05.2022, 15:39
Original comment available on version: ru
anonymous hamster
Good afternoon! The goods appeared, but for some reason all the photos of the goods disappeared. Not only on new ones, but also on previously added
OneBox production wrote:
https://only-smile.com.ua/admin/shop/priceplaces/?id=6
10.05.2022, 11:47
Original comment available on version: ru
Please check if there are photos in the file and if the links are working. If there are photos and they open via a link in the browser, check with the outlet for what reason the photos were missing
12.05.2022, 15:05
Original comment available on version: ru
anonymous hamster
OneBox production wrote:
Please check if there are photos in the file and if the links are working. If there are photos and they open via a link in the browser, check with the outlet for what reason the photos were missing
Good evening!
There are no links to the photo in the file
12.05.2022, 17:51
Original comment available on version: ru
Please give a link to the product, the photo of which is not in the file, I'll try to figure it out. Thank you.
16.05.2022, 14:32
Original comment available on version: ru
anonymous hamster
OneBox production wrote:
Please give a link to the product, the photo of which is not in the file, I'll try to figure it out. Thank you.
Good afternoon!
Here is the outlet's answer: The product is in pardons, the photo is in the product
Here is a link to the product in SRM: https://only-smile.com.ua/admin/shop/products/432/edit/
16.05.2022, 17:45
Original comment available on version: ru
This product cannot be uploaded, as there is a condition and this additional field is filled in for the product.
17.05.2022, 12:03
Original comment available on version: ru
anonymous hamster
OneBox production wrote:
This product cannot be uploaded, as there is a condition and this additional field is filled in for the product.
[/quo
What needs to be done?
17.05.2022, 14:25
Original comment available on version: ru
Or change the action settings or uncheck the product. You should probably contact your integrator for advice, since apparently you are poorly versed in this integration and do not understand what is happening and why.
17.05.2022, 14:49
Original comment available on version: ru
A week ago, everything worked adequately... Then new products were added, but the old ones disappeared.
18.05.2022, 15:40
Original comment available on version: ru
Svetlana, please contact the person who set up the upload for you so that he explains in detail to you what and why he set up. From what I see - you reconfigured the action and the goods are gone. And you just had to put in the necessary goods an additional field "Unload to the outlet"
18.05.2022, 15:49
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
