Orders come without status

[quote] Nikita Bidenko wrote: now it just comes without status, how to fix it, why is that? [/quote] actions added at the starting stages, which could give an error?

A screen of actions at the initial stage is enough

This process worked for about 2 years without failures, then we were advised to remove the reserve action https://1b.app/ru/forum/business-processes/12852-srochno--500-oshibka-v-zakazah/ but this has absolutely no effect - the settings at the initial stage - did not [file]13900[/file]

also along with this error - the last few days the box itself hangs very much, the stages pass for a long time

[quote] Nikita Bidenko wrote: This process worked for about 2 years without failures, then we were advised to remove the reserve action [/quote] and in the action, the transition to the stage is allowed if it was not possible to reserve?

Also, when writing a value in the contact field, if the contact has non-valid values (mail, phone, name), that is, when saving it, an error can also interfere with setting the order status. As I wrote earlier in another topic, you can try to do 1 more stage, where there will be no actions or there will be an action with an instant transition to the above stage with the addition of an error in the comment. And in orders where the transition will not occur, you will have a reason in the comments. This will solve the problem faster

[quote] Sukhanitsky Andrey OneBox Corp. Integrator wrote: Also, when writing a value in the contact field, if the contact has non-valid values (mail, phone, name), that is, when saving it, an error can also interfere with setting the order status. As I wrote earlier in another topic, you can try to do 1 more stage, where there will be no actions or there will be an action with an instant transition to the above stage with the addition of an error in the comment. And in orders where the transition will not occur, you will have a reason in the comments. This will solve the problem faster [/quote] We made the status for this promotion separately empty, the situation has not changed... Orders come in this form [file]13956[/file] https://ppikc.crm-onebox.com/413664/ [Tyndyk Maxim Vadimovich #200] The status and the business process are basically invisible, that is, some kind of empty process.

What problem do we blame with singing regularity I wrote the axis https://1b.app/ru/forum/price-platforms-and-marketplaces/12845-pri-importi-zamovlen-sistema-ne-do-kintsya-zavantazhuie-zamovlennya-ne-propisuie-etap/ I wrote earlier https://1b.app/ru/forum/price-platforms-and-marketplaces/12186-zamovlennya-z-prom--prom-zayshlo-bez-biznes-protsessa-tobto-ne-priznachivsya-bp0-- adminpromuaautoactionimportorders/ Earlier I wrote Korop https://1b.app/ru/forum/price-platforms-and-marketplaces/11551-zagruzka-zakazov-s-proma-bez-biznes-protsessa/ In short, the problem may be systemic in nature, and it’s bad to replace the problem in order to take and solve the problem once and for all, there are some searches for unreasonable theoretical causes in action at the stage (moreover, in 99% of cases everything works and without change)