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No connection to opencart (api sessions are not created)

Here is opencart
https://tradework.com.ua/admin/shop/integrations/opencart-2/control/
All accesses are registered and the integration worked, but now it has stopped, no changes were made
we see this error in the log

i.e. an empty response. What could it be and how to fix it?
Original question is available on version: ru

Answers:

It is more likely that you are denied access to the server with the specified opencart. For it is impossible to connect to it from the OneBox server.
tradeworkcomua@tradework ~/web1/web $ wget "https://art-butik.com.ua"
--2021-01-29 17:06:33-- https://art-butik.com.ua/
Art-butik.com.ua (art-butik.com.ua) is recognized... 212.26.135.68
Connecting to art-butik.com.ua (art-butik.com.ua)|212.26.135.68|:443... error: Connection timed out.
Repeat.
--2021-01-29 17:08:41-- (attempt: 2) https://art-butik.com.ua/
Connection to art-butik.com.ua (art-butik.com.ua)|212.26.135.68|:443...
29.01.2021, 17:10
Original comment available on version: ru

tell me, from what ip address is the system trying to connect to the site?
we opened to https://tradework.com.ua/ = 95.216.23.135
but somehow there are still errors. Perhaps we are trying to log in from some other address? Can you write from which one please
10.02.2021, 13:46
Original comment available on version: ru

The server does not look directly into the world.
95.216.23.135 is the IP of the external interface, or gateway or proxy server, and the server itself is
in a private network with IP 10.2.100.11, this is the IP of this particular server
according to routing
ip route
default via 10.2.100.1 dev ens192 proto dhcp metric 100
10.2.100.0/24 dev ens192 proto kernel scope link src 10.2.100.11 metric 100
192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
this server is on multiple networks.
11.02.2021, 16:14
Original comment available on version: ru

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