orders from openkart disappear in the box, they are not displayed
Orders from Openkart box seem to pick up, send a letter, change the status of the order in Openkart, give a business process number
but for some reason I cannot find this process in the box by number, on the screenshot example #21952
Original question is available on version: ua
but for some reason I cannot find this process in the box by number, on the screenshot example #21952
Answers:
if you go to contacts in the box, find the customer, and view his order, you can find this process https://lums.crm-onebox.com/21952/
but it is not in the general process list
but it is not in the general process list
11.07.2023, 15:45
Original comment available on version: ua
Yury, good afternoon
the question is more likely to reflect the processes.
try to display such a filter https://bit.ly/3XO4KLR and display all processes
the question is more likely to reflect the processes.
try to display such a filter https://bit.ly/3XO4KLR and display all processes
11.07.2023, 15:49
Original comment available on version: ua
filters all disabled or show all processes
11.07.2023, 16:04
Original comment available on version: ru
Check the process display settings in the app itself
https://lums.crm-onebox.com/app/crm-2/settings/wf/
Perhaps the necessary statuses are not included in the display there and therefore you do not see the processes
https://lums.crm-onebox.com/app/crm-2/settings/wf/
Perhaps the necessary statuses are not included in the display there and therefore you do not see the processes
11.07.2023, 16:25
Original comment available on version: ru
maybe it's somehow related?
after rearranging opencard and setting up a new integration, orders came in with errors in the contact fields, there was some kind of link in the will of my father, that's how he entered the SRM quick order on sat
it was like that for the first couple of days, then the orders stopped being displayed in the box at all (at first I thought that the orders did not enter the box, but I found out that they do, but I do not see them)
after rearranging opencard and setting up a new integration, orders came in with errors in the contact fields, there was some kind of link in the will of my father, that's how he entered the SRM quick order on sat
it was like that for the first couple of days, then the orders stopped being displayed in the box at all (at first I thought that the orders did not enter the box, but I found out that they do, but I do not see them)
11.07.2023, 16:38
Original comment available on version: ua
Do you by any chance not see these processes?
https://lums.crm-onebox.com/app/crm-2/?filtershowprocess=&filtermanagerid=-1...
https://lums.crm-onebox.com/app/crm-2/?filtershowprocess=&filtermanagerid=-1...
11.07.2023, 16:39
Original comment available on version: ru
Maria
OneBox production wrote:
Are you by chance not able to see these processes?
https://lums.crm-onebox.com/app/crm-2/?filtershowprocess=&filtermanagerid=-1...
yes they are
in the action settings, it is indicated to which business process to which stage these orders should be linked
and boxing for some reason created some virtual business process "OpenCart-27" and ties orders from the site to it
11.07.2023, 21:27
Original comment available on version: ua
Got it!!!!
it was necessary to select ""User ID from which business processes will be created:""
thank you all for participating
I close the question
it was necessary to select ""User ID from which business processes will be created:""
thank you all for participating
I close the question
11.07.2023, 21:36
Original comment available on version: ua
In the filtering panel, select the filter all responsible, then you can see the processes not only on yourself
11.07.2023, 22:05
Original comment available on version: ru
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