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Unable to connect the app

Good day
For some reason, the application cannot be connected. I get an error:
[API] Invalid API key or access token (unrecognized login or wrong password)
Although the login and password are correct. In the integration-shopify-shopurl field
API shopname - only store-name.myshopify.com is specified?
Original question is available on version: ua

Answers:

without .myshopify.com, just the store name
02.02.2023, 18:27
Original comment available on version: ua

tried without
same error
02.02.2023, 18:51
Original comment available on version: ua

Tried both API options
Specified matcher-test without .myshopify.com
I deleted several times to reconnect, the same error appears
[API] Invalid API key or access token (unrecognized login or wrong password)
04.02.2023, 15:46
Original comment available on version: ua

Is there any support here at all?
06.02.2023, 23:07
Original comment available on version: ua

unfortunately not, if you need support contact partners https://1b.app/ua/partner/search/?tags[]=3
27.04.2023, 23:19
Original comment available on version: ru

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