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Please rate the improvement of instant notification in the process.

Boxing https://euroizol.1b.app/app/echat-pro/
The incoming message is received instantly in the E-chat application (example message: 2025-04-29 08:49:05 Test for checking time 1), but it enters the process https://euroizol.1b.app/103358/ (example message: 08.50 Test for checking time 1) with a delay of 1 minute https://euroizol.1b.app/app/automatization/minute/edit/
Is it possible to make the message receive process instantly, or with a delay of up to 30 seconds? Please evaluate.
Thank you
Original question is available on version: ua Інтегратор CRM+ERP. Компания Olmonic

Answers:

Good day. Messages from echat are received by push, after the push is received, you can make it so that the automation action is launched and adds the message to the existing process. But I would advise only adding such messages to a new process, but not creating new processes in such a way that there are no situations when pushes are received in parallel and 2 or more tasks are created based on messages from one client. The revision will take about 3 hours. Should I issue an invoice?
29.04.2025, 12:47
Original comment available on version: ru

Olmonic Olmonic
Інтегратор OneBox
Personal license

lace
OneBox production wrote:
Good afternoon. Messages from echat are sent by push, after the push arrives, you can make the automation action run and add the message to an existing process. But I would advise only adding such messages to a new process, but not creating new processes in such a way that there are no situations when the pushes arrive in parallel and 2 or more tasks are created based on messages from one client. The finalization will take about 3 hours. Do you want to issue an invoice?

That's exactly what needs to be added to an existing process. Now, simply receiving a message into an existing process takes 1 minute, and preferably instantly, just like in the E-chat application.
Yes, please issue an invoice.
Thank you
29.04.2025, 13:30
Інтегратор CRM+ERP. Компания Olmonic Original comment available on version: ua


Olmonic Olmonic
Інтегратор OneBox
Personal license

lace
OneBox production wrote:
okay

The work has been paid for :)
We are really looking forward to it.
Thank you!
08.05.2025, 09:14
Інтегратор CRM+ERP. Компания Olmonic Original comment available on version: ua

Good day. The revision has been uploaded, the setting has been added to other settings of the echat application
When pushes are received, immediately launch echat automation actions but do not create new processes for them
15.05.2025, 13:27
Original comment available on version: ru

Olmonic Olmonic
Інтегратор OneBox
Personal license

lace
OneBox production wrote:
Good afternoon. The work has been uploaded, settings have been added to other settings of the echat program
When pushing, immediately launch echat automation actions but do not create new processes behind them

Good afternoon. Thank you!
Everything is great!
19.05.2025, 11:30
Інтегратор CRM+ERP. Компания Olmonic Original comment available on version: ua

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