User information.

Namaste 1 commentator restricted access to the page “User consent is required to access user profile”, which is why there is no information about him 2 not

1. So, when he writes to us, we see his data. Login and name. Or can we not get information from comments?

And another question. If they left us a comment, can we write a direct message to the client about the process?

[quote] Pyatetsky Nikolay Nikolaevich OneBox Insiders wrote: 1. So, when he writes to us, we see his data. Login and name. Or can we not get information from comments? [/quote] the information that comes with the comment is his login and ID on Instagram, then to get the name, a request is sent to receive contact information - so he says that access to the account is limited [quote] Pyatetsky Nikolay Nikolaevich OneBox Insiders wrote: And another question. If they left us a comment, can we write a direct message to the client about the process? [/quote] Yes, and you can respond directly to the direct message with a link to the comment he left. Near the comment there is a special icon for this https://prnt.sc/2Igfh9twRBqa

Okay, but when we write to them in direct message and they respond, we can update the information in the contact card as in the example if they wrote to us?

Thanks, I will test it.