The client's response via E-chat is not included in the process

Integration with E-chat is configured for the client [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] https://construct.1b.app/660/ Configured "Convert E-chat message to process" automation. From the process, the notification is sent to Viber, but the client's response is not pulled back into the process, https://construct.1b.app/659/ although it is in the system (in the E-chat application and in Events), but a new process https is created: //construct.1b.app/661/. [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] How to make the client's answer fall into the process from which the manager started communication? [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] Is it a matter of settings or refinement? [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] If revision, how many hours? [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file] [file]19458[/file] [file]19459[/file] [file]19460[/file] [file]19461[/file] [file]19462[/file]