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Receiving messages

If the client responds to a message from a mobile device via whatsapp, will this correspondence be brought to the van box? Will it be visible that they answered from a mobile device?
or do you need to conduct correspondence only in van box from the moment the integration is connected?
Original question is available on version: ru

Answers:

as far as I can see, only client messages get into our box, if you answer from a mobile phone, then the answer will not get into the box, since watsap will not send it to us as a new message.
21.07.2022, 19:34
Original comment available on version: ru

but I would check this information on your account, as the actual behavior of whatsapp may differ from my assumption.
21.07.2022, 19:36
Original comment available on version: ru

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