Different visibility of the chat list for employees of the same role

[quote] Gleb wrote: An employee https://box.carveli.com/app/contact/5782/ cannot see new messages, despite the fact that, according to her role, she should be automatically linked to all chats. [/quote] messages that come with telegrams for which role are created?

[quote] Sukhanitsky Andrey OneBox Corp. Integrator wrote: messages that come with telegrams for which role are created? [/quote] in the settings of Automation and the Telegram itself, the "Role" for which to create messages is not indicated anywhere.

There is such setting [file]13868[/file]

[quote] Sukhanitsky Andrey OneBox Corp. Integrator wrote: There is a setting [/quote] This setting is enabled for: viber, telegram, fb messenger, email. [file]13892[/file] [file]13893[/file] [file]13894[/file] [file]13895[/file]

[quote] Gleb wrote: This setting is enabled for: viber, telegram, fb messenger, email. [/quote] Well, there is no such setting for mail, only 1 recipient can be set. And now let's get back to the description of this topic, Tatyana is not in the chat participants [file]13896[/file] So, I assume that she does not apply to the position of manager or head of the call center [file]13897[/file] or her position is incorrectly registered. That is, you need to open Tatyana’s card and check what position she has, if it doesn’t match, write it down, if it matches, then try to change it to the same one, there are errors when the title of the position is entered a little differently and they are already considered different in the database .

[quote] Sukhanitsky Andrey OneBox Corp. Integrator wrote: I assume that she does not apply to the position of a manager or head of a call center, or that her position is incorrectly registered. That is, you need to open Tatyana’s card and check what position she has, if it doesn’t match, write it down, if it matches, then try to change it to the same one, there are errors when the title of the position is entered a little differently and they are already considered different in the database . [/quote] I rechecked the position settings and resaved - the problem still did not disappear.