track number is not tracked

Question

https://adapter.crm-onebox.com/admin/customorder/order/13221/edit/
why the track number is not tracked
how to be?

Замогильный Дмитрий · Answer

Hello, I checked the number on https://track.ukrposhta.ua/tracking_UA.html
There is information there, what do you mean?

Мироненко Дмитрий · Answer

if I wanted to https://track.ukrposhta.ua/tracking_UA.html - check the information here. then I would contact Ukrposhta.
but it turns out that Ukrposhta tracks the parcel, but no CRM.
statuses are not recorded in comments,
and the process did not go to the stage of "Ukrposhta".
(had to be translated manually)
This is what I have to enter.

Мироненко Дмитрий · Answer

Thanks for the useless answer.
already figured it out.
as it turned out, prom came up with another name for the delivery method. which the CRM accepted as new and does not track ...

track number is not tracked

Answers:

Thanks for your choice.