Chomus on dekilka time to go through the stage of new mail
Chomus on a dekіlka time to go through the stage of a new mail, which may automatically pass 1 time
https://crm.tdp.com.ua/admin/customorder/order/43679/edit/
Original question is available on version: ru
https://crm.tdp.com.ua/admin/customorder/order/43679/edit/
Answers:
Once an hour, the system requests the current status of the parcel, and on that day Nova Poshta gave either the Direct Office directly to the Hoti city, or the Office from the Kiev city, and because of this, the process jumped through the statuses
Why this happened is better to check with the representatives of Nova Poshta
Why this happened is better to check with the representatives of Nova Poshta
13.04.2021, 18:06
Original comment available on version: ru
Maria wrote:
Once an hour, the system requests the current status of the parcel, and on that day Nova Poshta gave either the Direct Office directly to the Hoti city, or the Office from the Kiev city, and because of this, the process jumped through the statuses
Why this happened is better to check with the representatives of Nova Poshta
Good afternoon Maria!
I wrote about this to the Nova Poshta support. Here's what they said
15.04.2021, 12:58
Original comment available on version: ru
we recieve, revise the information but new amendments
16.04.2021, 12:28
Original comment available on version: ru
Good afternoon!
After making changes, my situation has not changed. I wrote them a request again and they replied -
Tell me, where can I find the text of the API request so that I can reply to Nova Poshta?
After making changes, my situation has not changed. I wrote them a request again and they replied -
Tell me, where can I find the text of the API request so that I can reply to Nova Poshta?
20.04.2021, 16:50
Original comment available on version: ru
Yurchenko Roman Sergeevich wrote:
Good afternoon!
After making changes, my situation has not changed. I wrote them a request again and they replied -
Tell me, where can I find the text of the API request so that I can reply to Nova Poshta?
Specify a link to the process in which the problem is observed
20.04.2021, 16:53
Original comment available on version: ru
Maria wrote:
Specify a link to the process in which the problem is observed
Maria,
here is the list of processes:
1) https://our-store.com.ua/admin/customorder/order/31266/edit/
2) https://our-store.com.ua/admin/customorder/order/31226/edit/
3) https://our-store.com.ua/admin/customorder/order/31222/edit/
4) https://our-store.com.ua/admin/customorder/order/31194/edit/
5) https://our-store.com.ua/admin/customorder/order/31116/edit/
20.04.2021, 17:03
Original comment available on version: ru
20.04.2021, 17:08
Original comment available on version: ru
The request that we send to the IR to get the status looks something like this:
{"apiKey":"Your API Key","modelName":"TrackingDocument","calledMethod":"getStatusDocuments","methodProperties":{"Documents":[{"DocumentNumber":"Invoice #1"}, {"DocumentNumber":"Invoice number#2"}]}}
we take the status of the parcel from the Status field by the invoice number
{"apiKey":"Your API Key","modelName":"TrackingDocument","calledMethod":"getStatusDocuments","methodProperties":{"Documents":[{"DocumentNumber":"Invoice #1"}, {"DocumentNumber":"Invoice number#2"}]}}
we take the status of the parcel from the Status field by the invoice number
21.04.2021, 17:11
Original comment available on version: ru
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