Dimensions and volumetric weight in tons of Nova Poshta are not transferred
If the Hide all fields except weight and volumetric weight setting is enabled in the Sending parameters section, dimensions and volumetric weight in tn are not transferred, although these default values are specified in the integration.
Make the transfer regardless of the display of these fields
https://one-box.shine-bright.com.ua/admin/customorder/order/184879/edit/
Original question is available on version: ru
Make the transfer regardless of the display of these fields
https://one-box.shine-bright.com.ua/admin/customorder/order/184879/edit/
Answers:
Good afternoon. Try to visit the same page in a new order, for example https://one-box.shine-bright.com.ua/admin/customorder/order/187426/invoice/ . Dimensions are tight. This may mean that in the specified one you have already displayed the block and filled it with values. Probably just didn't include anything.
12.03.2021, 17:38
Original comment available on version: ru
This is not about creating TTN manually, but by automatic action. When hiding blocks with dimensions in TTN, they are not transmitted
13.03.2021, 14:17
Original comment available on version: ru
Can you provide a test process where, by going to the stage or procedure you specified, I can create a TT in which dimensions will not be transferred?
17.03.2021, 14:54
Original comment available on version: ru
Chewbacca
Wookiee wrote:
Can you provide a test process where, by going to the stage or procedure you specified, I can create a TT in which dimensions will not be transferred?
Process https://one-box.shine-bright.com.ua/admin/customorder/order/184879/edit/
TTN is created in the parent process (above) when going to the "Order repackaged" Stage in the "Repackage order" subprocess https://one-box.shine-bright.com.ua/admin/customorder/issue/195101/edit/
13.04.2021, 12:39
Original comment available on version: ru
Probably you did not fill in the last name and first name of the client, respectively, ttn cannot create a client
16.04.2021, 12:37
Original comment available on version: ru
R2-D2
droid wrote:
Probably you did not fill in the last name and first name of the client, respectively, ttn cannot create a client
In this process, a customer without a last name is selected. The last name was entered manually in the full name field. Now she is registered.
But that's not the problem. Test again. Dimensions are not transferred.
19.04.2021, 22:57
Original comment available on version: ru
Good afternoon. Try to create ttn now. If for some reason the dimensions are not transferred, please do a procedure in some process with 1 action of creating tn so that you can easily repeat the problem. Thank you.
28.04.2021, 11:20
Original comment available on version: ru
R2-D2
droid wrote:
Good afternoon. Try to create ttn now. If for some reason the dimensions are not transferred, please do a procedure in some process with 1 action of creating tn so that you can easily repeat the problem. Thank you.
Invoices are not created at all, please fix
28.04.2021, 11:56
Original comment available on version: ru
R2-D2
droid wrote:
As soon as you give what I asked
So in general, no invoice is created, or did you do something on purpose and it should be so?
28.04.2021, 12:07
Original comment available on version: ru
processes hang - does not go to the stage
28.04.2021, 12:08
Original comment available on version: ru
I didn't do anything specific that could cause this problem. If there are examples of what does not work - give them please. The process and the name of the stage to go to.
28.04.2021, 12:11
Original comment available on version: ru
Just the process you requested for the test:
https://one-box.shine-bright.com.ua/admin/customorder/order/197788/edit/
Create TTN
https://one-box.shine-bright.com.ua/admin/customorder/order/197788/edit/
Create TTN
28.04.2021, 12:17
Original comment available on version: ru
it just shows me the error "recipient not found"
28.04.2021, 12:27
Original comment available on version: ru
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