The registry in Nova Poshta has ceased to be created, items are not added to the registry

We have the same problem since February 1st. 2 NP integrations are connected - one registry is created, the second one is stopped. In the integration for which the register has ceased to be created - TTN are added to the register only if the register is created manually in the IR's office. But a new roster from Boxing is not being formed. It gives the error "Registry is being processed". https://i.imgur.com/9PwSvKI.png Boxing: https://knz.market/

[quote] Ivanova Irina wrote: We have the same problem since February 1st. 2 NP integrations are connected - one registry is created, the second one is stopped. [/quote] Today, a new register is not being created for both integrations. TTN can be added to the registry only if you create it in advance from the New Mail account

We are waiting for a decision

Good afternoon. Please give a link to the process that no one will touch and where I can go to the stage and see the error. Thanks

[quote] Bodyako Dmitry dev wrote: Good afternoon. Please give a link to the process that no one will touch and where I can go to the stage and see the error. Thanks [/quote] Here we have: https://knz.market/admin/customorder/order/14121/edit/ Calls the action of adding the TTN to the register, the "Assembly" stage or the "TTN to the register" procedure.

[quote] Bodyako Dmitry dev wrote: Good afternoon. Please give a link to the process that no one will touch and where I can go to the stage and see the error. Thanks [/quote] We can't stop working. Need to send orders to customers

[quote] Ivanova Irina wrote: [quote] Bodyako Dmitry dev wrote: Good afternoon. Please give a link to the process that no one will touch and where I can go to the stage and see the error. Thanks [/quote] Here we have: https://knz.market/admin/customorder/order/14121/edit/ Calls the action of adding the TTN to the register, the "Assembly" stage or the "TTN to the register" procedure. [/quote] Thanks for the link, I see an error. How is adding tn to the registry: 1. Box sends a request to the API and asks for a link to the list of available registries getScanSheetList . 2. Box gets a list of registries: array ( [status] => success [data] => array ( [0] ( [Ref] => ab85e51b-6705-11eb-8513-b88303659df5 [Number] => 105-19871657 [DateTime] => 2021-02-04 18:26:01 [Printed] => 1 [Description] => [count] => 10 ) [1] ( [Ref] => fca84ff8-660c-11eb-8513-b88303659df5 [Number] => 105-19807665 [DateTime] => 2021-02-03 12:45:52 [Printed] => 1 [Description] => [count] => 8 ) [2] ( [Ref] => cf26eed7-6569-11eb-8513-b88303659df5 [Number] => 105-19790174 [DateTime] => 2021-02-02 17:17:48 [Printed] => 1 [Description] => [count] => 4 ) [3] ( [Ref] => 5b9f2d27-648f-11eb-8513-b88303659df5 [Number] => 105-19737822 [DateTime] => 2021-02-01 15:14:04 [Printed] => 1 [Description] => [count] => 19 ) [4] => Array ( [Ref] => f9af7d3c-6227-11eb-8513-b88303659df5 [Number] => 105-19665031 [DateTime] => 2021-01-29 13:48:59 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 12 ) [5] => Array ( [Ref] => 62902536-6166-11eb-8513-b88303659df5 [Number] => 105-19633396 [DateTime] => 2021-01-28 14:43:13 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 6 ) [6] ( [Ref] => 4344f429-60a4-11eb-8513-b88303659df5 [Number] => 105-19600894 [DateTime] => 2021-01-27 15:33:38 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 5 ) [7] => Array ( [Ref] => d10d8e68-5ff3-11eb-8513-b88303659df5 [Number] => 105-19579204 [DateTime] => 2021-01-26 18:30:35 [Printed] => 0 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 1 ) [8] ( [Ref] => f6281804-5fbd-11eb-8513-b88303659df5 [Number] => 105-19551008 [DateTime] => 2021-01-26 12:05:04 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 12 ) [9] ( [Ref] => 183d0acc-5ef5-11eb-8513-b88303659df5 [Number] => 105-19510826 [DateTime] => 2021-01-25 12:07:13 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 28 ) [10] ( [Ref] => 8f34b4bc-5ca3-11eb-8513-b88303659df5 [Number] => 105-19443932 [DateTime] => 2021-01-22 13:18:31 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 4 ) [11] ( [Ref] => 6d6c12a7-5c04-11eb-8513-b88303659df5 [Number] => 105-19430906 [DateTime] => 2021-01-21 18:19:25 [Printed] => 0 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 1 ) [12] ( [Ref] => a7234529-5bd4-11eb-8513-b88303659df5 [Number] => 105-19405241 [DateTime] => 2021-01-21 12:37:26 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 8 ) [13] ( [Ref] => ad828e0c-5b2c-11eb-8513-b88303659df5 [Number] => 105-19383970 [DateTime] => 2021-01-20 16:35:01 [Printed] => 1 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 5 ) [14] ( [Ref] => 86c9f437-5a73-11eb-8513-b88303659df5 [Number] => 105-19357114 [DateTime] => 2021-01-19 18:29:39 [Printed] => 0 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 1 ) ) ) it starts iterating through them one by one and sees which one has [Printed] => 0 (this is the only sign, as you can see, by which you can at least understand something about the registry) In your case, the first such registry is: [7] => Array ( [Ref] => d10d8e68-5ff3-11eb-8513-b88303659df5 [Number] => 105-19579204 [DateTime] => 2021-01-26 18:30:35 [Printed] => 0 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 1 ) 3. Box takes the TTN number, takes the registry number d10d8e68-5ff3-11eb-8513-b88303659df5 and sends a request to np: add this TTN to this registry, which gets an error. This error can be avoided if the new mail, for its part, will mark [enabletoadd] => 1 for example, or something similar, so that we can understand whether it is possible to add ttn to the registry or not. Now we are blind, because the NP does not give us any similar information. Try to massively write them requests to the support with a similar request.

[quote] Bodyako Dmitry dev wrote: Thanks for the link, I see an error. How is adding tn to the registry: 1. Box sends a request to the API and asks for a link to the list of available registries getScanSheetList . 2. Box gets a list of registries: 3. Box takes the TTN number, takes the registry number d10d8e68-5ff3-11eb-8513-b88303659df5 and sends a request to np: add this TTN to this registry, which gets an error. This error can be avoided if the new mail, for its part, will mark [enabletoadd] => 1 for example, or something similar, so that we can understand whether it is possible to add ttn to the registry or not. Now we are blind, because the NP does not give us any similar information. Try to massively write them requests to the support with a similar request. [/quote] Dmitry, thanks for the reply! We will write to New mail. But please clarify, for your part, you definitely did not change the request? Why I ask: until last week, in the absence of a registry to which you can add a TTN, when the action "Add TTN to the registry" is triggered, New Mail created a new registry. And now it does not create, it searches only in already created ones. By the way, it is even written about creating a new registry in the action tip https://i.imgur.com/iBcxSrC.png and it really worked that way - we actively used this function and created registries from Box. And from what you described, a new registry, as it were, should not be created. [quote] 3. Box takes the TTN number, takes the registry number d10d8e68-5ff3-11eb-8513-b88303659df5 and sends a request to np: add this TTN to this registry, which gets an error. [/quote] Logically, there should be something like: if there is a registry with the sign [Printed] => 0, then add TTN to this registry, if there is no such registry, then create a new one and add TTN to it.

no, the code with the creation of registries has not changed for several months. [quote] Ivanova Irina wrote: in the absence of a registry [/quote] and above I showed you that we found the register. [quote] Ivanova Irina wrote: Logically, there should be something like: if there is a registry with the sign [Printed] => 0, then add TTN to this registry, if there is no such registry, then create a new one and add TTN to it. [/quote] [quote] Bodyako Dmitry dev wrote: and looks at which of them has [Printed] => 0 (this is the only sign, as you can see, by which you can at least understand something about the registry) In your case, the first such registry is: [/quote] can you tell me how your logic differs from what I described? It seems to me that nothing and you just inattentively read your message.

I wrote to the NP support, they ask to add the api request text in xml or json format. What should I answer them? in general, it’s strange somehow this function worked for several years - it didn’t work for me and suddenly it flew off, Maxim says that it’s very easy for them to work with new mail that NP adjusts any of those requests to box, but in this situation, box and NP cannot find contact and solve it through users who do not understand anything about this and, in principle, cannot help in any way.

We sent a request in parallel, but unfortunately there is no concrete answer yet. body of the request to get the list of registries: {"apiKey":"XXXXX","modelName":"ScanSheet","calledMethod":"getScanSheetList"}

Dmitry, you are right, I inattentively read your answer :) And did not pay attention that you find the old registry, in which the IR cannot add TTN. But this does not really change the essence of the issue, because. such old "hanging" registries were created regularly and almost always a couple of them hang in the office of New mail. And before, this did not prevent Box from creating a new registry if it was impossible to add TTN to any of the existing ones. And now it interferes. For my part, I also wrote to the NP support.

We have just deleted all the old unopened registers in the New Mail account - and again tried to add TTN to the register from the box. This time everything worked out - a new registry was created and TTN was added to it. So the problem is generally solved. Another thing is that it is extremely tedious to check every time for the presence of "hanging" registries in new mail. In general, the same as manually creating a new one every morning. So it would be great if there is a more elegant solution)

And how can you understand in the office whether the register is printed or not?

unfortunately I don't use lx np, maybe other users or mail support will tell you.

again a question from the support of the NP to which I am unable to answer - https://prnt.sc/yzbsij

On the issue of TN, it is clear that they did not understand anything in essence. We have no problems with requests, there is a problem with the perception of the answer due to the lack of the necessary fields there. We wrote through our channels - expect a response.

[quote] Gorobets Maxim Client wrote: And how can you understand in the office whether the register is printed or not? [/quote] Go to the "Registers" menu and look at the "Friend Status" column https://i.imgur.com/eHp3qT6.png Everything was fixed for us when absolutely all registers were printed out, even very old ones.

Never paid attention to it, tk. everything worked. Nevertheless, we have never printed registers before; the operator always pulled them out on new mail. What's the best way to do it now? Each register should be immediately printed in the office so that it works as it should? Until ov fixes the problem with np

And how can you massively rearrange all registries to the status printed out? One by one somehow sad

Is the problem deadlocked? For two years everything worked well, on February 1 everything broke down and no one can tell what to do. We write to NP , NP requires specific tasks. two weeks we create registers manually

Sergey, go to the list of your registries in the NP and delete their list. The fact that the problem can be solved in 5 minutes in this way has been repeatedly written above. What is the difficulty in doing this?

[quote] Bodyako Dmitry dev wrote: Sergey, go to the list of your registries in the NP and delete their list. The fact that the problem can be solved in 5 minutes in this way has been repeatedly written above. What is the difficulty in doing this? [/quote] This is almost impossible or takes a lot of time. I often have at the moment when the parcel is packed and the TTN is created - customers cancel orders. After that, try to find in the personal account of the new mail which of these TTNs are real and which are not. This is one common example, and there are many.

I doubt that in this case you will have more than 10 unopened registers in the lx np itself. If so, then you are clearly doing something wrong.

[quote] Bodyako Dmitry dev wrote: I doubt that in this case you will have more than 10 unopened registers in the lx np itself. If so, then you are clearly doing something wrong. [/quote] You're right, there won't be 10 wrong registries. There will be 1 wrong one, where in reality I give 50 orders, and 100 orders are printed in it, and because of which there are jambs: - for these 50 orders, I have to pay 200 UAH for delivery, and according to the register, 400 UAH; - it happened if a lot of parcels arrive in the register, but they are not in fact - all the sender's parcels are suspended until clarified. And here: the parcel left at the wrong time - a return that costs at least 82 UAH / piece.

[quote] Yurchenko Roman Sergeevich Client wrote: There will be 1 wrong [/quote] what's the problem with removing it?

[quote] Bodyako Dmitry dev wrote: what's the problem with removing it? [/quote] Dmitry, look! I give a real example: before February 14, we made about 100 shipments a day. For the whole day, 130 TTN could accumulate in the office of New Post. That is, 30 pieces are no longer needed TTN. When the time comes for the formation of the register, the manager must select all the necessary TTNs (exactly those 100 pieces that we need, and not 130), and create a register based on them. Search manually for 30 TTNs out of all 130 - it takes a lot of time, + there may be a human factor. Unfortunately, without creating a registry in Box, we are now doing it through the personal account of Nova Poshta and this is automatically added + 10-20 minutes and errors that come out sideways.

[quote] Bodyako Dmitry dev wrote: [quote] Yurchenko Roman Sergeevich Client wrote: Unfortunately, without creating a registry in Box, we are now doing it through the personal account of Nova Poshta and this is automatically added + 10-20 minutes and errors that come out sideways. [/quote] In order to create registries through boxing you need: 1. Go to LUX NP 2. DELETE ALL YOUR REGISTERS 3. profit [/quote] It is better not to delete, but to print. Roman, if there are a lot of them - go to the old version of the NP office - there is an opportunity to print all your registers in bulk. Just select them with a tick and print. To enter the old personal account, click on the link to it when you log in. But I also don’t understand what the problem is to view the print status of the registry - it is also written in the new mail account - and delete or print the registries selectively, only those that were created a long time ago, but not printed. In terms of time, it will take 15 minutes maximum, exactly less than manually collecting shipments per day to the registry. And another option that worked for us before - just manually create the register every morning and add 1 TTN to it. After that the action worked. But in general, since we got rid of the old unopened registries, everything has been working stably, without failures. It's been a week now and there were no problems.

[quote] Bodyako Dmitry dev wrote: Bodyako Dmitry dev [/quote] We have not printed registers for two years now - we scan the register from a smartphone. that is, we have more than 700 unopened registers, should all of this be deleted? and then every day you need to remember to go to the office of the NP and manually delete yesterday's registry? do you find this a logical solution to the problem for an automated CRM ? It worked for several years, what has changed? Maxim says that the NP is ready to change the api for boxing, but here it’s generally not clear what the problem is and a complete stupor.

Sergey, I wrote above: 1. What is the problem and that it is not on our side 2. That we sent a request to np and are waiting for a response 3. How to solve the problem here and now What else do you want from me?

Everyone who writes that there is a solution in the form of deletion - printing registries - does it bother you that you all paid several thousand dollars for integration and that for such big money you are not able to solve the problem for more than two weeks? The fact that there is a crutch is wonderful, but we did not pay for it. I demand that they solve the problem, not answer customers here, making them look bad like "can't you delete the old registries." I am outraged by such answers from "support". Solve the problem immediately, enough replies!

today, the NP was given a period of 10 days to add a parameter to the api, in order to understand which registry you can add ttn and which not. From our side, it will take another 1-2 days to finalize.

[quote] Bilbo Baggins cracker wrote: today, the NP was given a period of 10 days to add a parameter to the api, in order to understand which registry you can add ttn and which not. From our side, it will take another 1-2 days to finalize. [/quote] That is, in a couple of weeks we can expect a decision? because every day to delete and create registries already zadolbalsya.

[quote] Bilbo Baggins cracker wrote: We sent a request in parallel, but unfortunately there is no concrete answer yet. body of the request to get the list of registries: {"apiKey":"XXXXX","modelName":"ScanSheet","calledMethod":"getScanSheetList"} [/quote] did not understand. what's broken. unprinted registers have always been, but now the mail remembered them and began to issue them in a request. or boxing used to ignore them - and now decided to add invoices to them. I wanted to outwit everyone and see which registries I have not printed out, but devcenter.novaposhta.ua refused to give me registries at all. (The key is new...) https://prnt.sc/100vl8r

[quote] [7] => Array ( [Ref] => d10d8e68-5ff3-11eb-8513-b88303659df5 [Number] => 105-19579204 [DateTime] => 2021-01-26 18:30:35 [Printed] => 0 [Description] => [MarketplacePartnerDescription] => Business Cabinet [count] => 1 ) 3. Box takes the TTN number, takes the registry number d10d8e68-5ff3-11eb-8513-b88303659df5 and sends a request to np: add this TTN to this registry, which gets an error. This error can be avoided if the new mail, for its part, will mark [enabletoadd] => 1 for example, or something similar, so that we can understand whether it is possible to add ttn to the registry or not. Now we are blind, because the NP does not give us any similar information. Try to massively write them requests to the support with a similar request. [/quote] mine if boxing does not take registries older than two days the problem will be solved!!! all the same, you won’t add invoices to old registers, you won’t add old invoices to new registers.

[quote] Mironenko Dmitry Client wrote: mine if boxing does not take registries older than two days the problem will be solved!!! [/quote] in my opinion it is not necessary to write crutches

Maybe the question is that no one actually prints the registry. but came to the post office printed stickers (didn’t even put them on sending) sent parcels, but I can’t add the parcel register to this already [file]3736[/file] but the register is not printed [file]3737[/file] earlier this was enough to create a new registry, but now it’s not

[quote] Gimli son of Gloin dwarf wrote: today, the NP was given a period of 10 days to add a parameter to the api, in order to understand which registry you can add ttn and which not. From our side, it will take another 1-2 days to finalize. [/quote] Good afternoon 17 days have passed. registers only at me are not created? or everyone?

[quote] Mironenko Dmitry Client wrote: [quote] Gimli son of Gloin dwarf wrote: today, the NP was given a period of 10 days to add a parameter to the api, in order to understand which registry you can add ttn and which not. From our side, it will take another 1-2 days to finalize. [/quote] Good afternoon 17 days have passed. registers only at me are not created? or everyone? [/quote] I am creating.

[quote] Yurchenko Roman Sergeevich I am creating. [/quote] do you print registers?