In the process, in the TTN tab, New mail does not pull up the phone and the client
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Here is the process https://baza.cn.ua/admin/customorder/order/20107/invoice/
The phone number and full name of the client should have been added to these fields http://prntscr.com/u2y6k0
But it didn't pull up
Although the data is in the process
Here https://baza.cn.ua/admin/customorder/order/20107/edit/
Here is http://prntscr.com/u2y7wo
In this process, for example, it pulled up normally https://baza.cn.ua/admin/customorder/order/20089/invoice/
Why ?
Original question is available on version: ru
The phone number and full name of the client should have been added to these fields http://prntscr.com/u2y6k0
But it didn't pull up
Although the data is in the process
Here https://baza.cn.ua/admin/customorder/order/20107/edit/
Here is http://prntscr.com/u2y7wo
In this process, for example, it pulled up normally https://baza.cn.ua/admin/customorder/order/20089/invoice/
Why ?
Answers:
Good evening! Vladislav, I am very sure that the problem in this situation arises due to the way the full name is written in the order you specified https://prnt.sc/u2y7wo . Try to write the client's full name in Cyrillic and separate the full name directly into the fields - separately for the first name, separately for the last name, since at the moment you have the full name written in one field - First name.
And if you look at order 20089 - the correctness of filling in the client's full name in the contact card gives you a working result.
And if you look at order 20089 - the correctness of filling in the client's full name in the contact card gives you a working result.
20.08.2020, 19:07
Original comment available on version: ru
Bushuev Svyatoslav Yurievich wrote:
Good evening! Vladislav, I am very sure that the problem in this situation arises due to the way the full name is written in the order you specified https://prnt.sc/u2y7wo . Try to write the client's full name in Cyrillic and put the full name directly into the fields - separately the first name, separately the last name, since at the moment you have the full name written in one field - Name. And if you look at order 20089 - the correctness of filling in the client's full name in the contact card gives you working result.
Let's say, why don't you pull up the phone then
20.08.2020, 19:11
Original comment available on version: ru
Here's how it displays on the outlet in the LC http://prntscr.com/u2yt07
20.08.2020, 19:16
Original comment available on version: ru
Here, for example, it pulled up normally, the order is also from the outlet https://baza.cn.ua/admin/customorder/order/19994/invoice/
20.08.2020, 19:19
Original comment available on version: ru
Kupriyan Vlad Valerievich wrote:
Here's how it displays on the outlet in the LC http://prntscr.com/u2yt07
On this point, I can say right away.
Here the checkbox in the action for importing orders from Rosette will help you "If this parameter is checked, the client will be used in the process with information about the delivery."
It is not enabled for you, so by default the system takes data from the client's data when registering at the outlet.
20.08.2020, 19:21
Original comment available on version: ru
Kupriyan Vlad Valerievich wrote:
Bushuev Svyatoslav Yurievich wrote: Good evening! Vladislav, I am very sure that the problem in this situation arises due to the way the full name is written in the order you specified https://prnt.sc/u2y7wo . Try to write the client's full name in Cyrillic and put the full name directly into the fields - separately the first name, separately the last name, since at the moment you have the full name written in one field - Name. And if you look at order 20089 - the correctness of filling in the client's full name in the contact card gives you working result. Let's admit, why?
Bushuev Svyatoslav Yurievich wrote: Good evening! Vladislav, I am very sure that the problem in this situation arises due to the way the full name is written in the order you specified https://prnt.sc/u2y7wo . Try to write the client's full name in Cyrillic and put the full name directly into the fields - separately the first name, separately the last name, since at the moment you have the full name written in one field - Name. And if you look at order 20089 - the correctness of filling in the client's full name in the contact card gives you working result. Let's admit, why?
20.08.2020, 19:24
Original comment available on version: ru
Vladislav, when you open the Create TTN NP tab in an order, the system automatically performs a request to the NP database in order to obtain information about the recipient and sender, and it performs this search, just by full name.
20.08.2020, 19:26
Original comment available on version: ru
This is 100% information or guesswork, it's just that it's not very logical, would it be logical to search by phone number?
20.08.2020, 19:37
Original comment available on version: ru
I changed the full name in the client card and split it into fields and it all worked, thanks!
20.08.2020, 19:40
Original comment available on version: ru
Hello.
New mail, when creating a counterparty, does not allow English characters in his full name. When it is not possible to create a counterparty, it cannot be selected in the list of recipients, and accordingly, its phone number does not pull up. Make the name of the client in Russian and everything will be in order.
New mail, when creating a counterparty, does not allow English characters in his full name. When it is not possible to create a counterparty, it cannot be selected in the list of recipients, and accordingly, its phone number does not pull up. Make the name of the client in Russian and everything will be in order.
20.08.2020, 19:41
Original comment available on version: ru
How can I give you some kind of plus and close the current process as solved?
20.08.2020, 19:41
Original comment available on version: ru
I just wrote a comment, but it didn't show up, why?
20.08.2020, 19:42
Original comment available on version: ru
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