Nova mail - TTN was created at the wrong address (the parcel went to the wrong place)
Есть необходимость консультации по настройке системы?
Вы можете обратиться к партнерам-интеграторам и они с радостью помогут в решении задачи!
Вы можете найти подходящего партнера под свой запрос, а можете сами стать партнером. Посмотреть список партнеров
Вы можете обратиться к партнерам-интеграторам и они с радостью помогут в решении задачи!
Вы можете найти подходящего партнера под свой запрос, а можете сами стать партнером. Посмотреть список партнеров
Nova mail - TTN was created at the wrong address (the parcel went to the wrong place)
Here is the order
https://vzuto.crm-onebox.com/admin/customorder/droperi/152367/edit/
According to the history, we see that the last time the address in the order before creation was like this
https://prnt.sc/v621bh
Then there was a transition to the stage where TTN is automatically created
https://prnt.sc/v621we
That is, there are only one addresses in the order, and the order was created for another branch.
In the interface, the "New Mail" block is not displayed anywhere. I ask you to correct the mistake, this is the second time this has happened, the first time they attributed it to the manager’s inattention, now everything was done correctly
Original question is available on version: ru
Here is the order
https://vzuto.crm-onebox.com/admin/customorder/droperi/152367/edit/
According to the history, we see that the last time the address in the order before creation was like this
https://prnt.sc/v621bh
Then there was a transition to the stage where TTN is automatically created
https://prnt.sc/v621we
That is, there are only one addresses in the order, and the order was created for another branch.
In the interface, the "New Mail" block is not displayed anywhere. I ask you to correct the mistake, this is the second time this has happened, the first time they attributed it to the manager’s inattention, now everything was done correctly
Answers:
Good afternoon. How the new mail block works:
When the page is opened, it takes the address of the process, tries to parse the branch number and city of the recipient there, and saves this data in a separate table. If at some stage you output a block 1 time and the process went through this stage, the data in tn is pulled from this block. In your case, the box has entries in the corresponding plate with the city and branch of the recipient, https://prnt.sc/v70ye2 , for this order and, accordingly, the data is pulled from the box and the new mail does not parse the new process address, because the data has already been filled in earlier in the block. To avoid such situations, you need to either always output this block in the process and edit the address already in it, or never output it at all.
When the page is opened, it takes the address of the process, tries to parse the branch number and city of the recipient there, and saves this data in a separate table. If at some stage you output a block 1 time and the process went through this stage, the data in tn is pulled from this block. In your case, the box has entries in the corresponding plate with the city and branch of the recipient, https://prnt.sc/v70ye2 , for this order and, accordingly, the data is pulled from the box and the new mail does not parse the new process address, because the data has already been filled in earlier in the block. To avoid such situations, you need to either always output this block in the process and edit the address already in it, or never output it at all.
26.10.2020, 13:48
Original comment available on version: ru
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