Problem with automation "Move the business process to this stage if the new mail stage has changed"

Question

Good afternoon
Process example https://ukroptmarket.1box.link/27854/
the order has moved to the stage "Received (New Mail)" https://ukroptmarket.1box.link/admin/shop/workflowstatus/96/action/new/
although the automation should have moved to the “Get NP overlay” stage, here are its settings https://ukroptmarket.1box.link/admin/shop/workflowstatus/87/action/new/
and noticed that this problem occurs if the shipment goes to pick-up points https://prnt.sc/WofwRhjzZIQG, if to branches, then everything is ok
and if you look at the NP stage here https://prnt.sc/XIEMb0y6JHDN
and in the comments the status of the NP is different
can you help me figure it out?

Answer 1

let him cook

OneBox production

Good afternoon. We track only OPEN processes by IR, accordingly, you do not need to close the process at the “Received (New Mail)” stage if you want us to continue to wait for the status “Dispatch has been cancelled. In the process of receiving the dispatcher is being rejected...” and close the order on it. Those. While the order is open, we check where it needs to be switched and what the status of the IR is, as soon as it is closed - that’s it, the new mail will never track it.

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01.07.2024, 16:32

Original comment available on version: ru

Problem with automation "Move the business process to this stage if the new mail stage has changed"

Answers:

Thanks for your choice.