Here was the process https://sara.1box.link/7731/ We see his status [file]16834[/file] There is also everything in history [file]16835[/file] At the stage https://sara.1box.link/admin/shop/workflowstatus/248/action/new/ there is an action ( at once 2 ) [file]16836[/file] but the order did not go to the required stage, why is that so?

The status of the parcel does not change

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Insiders - OneBox

Personal license

2022-08-11 12:02:55

Here was the process
https://sara.1box.link/7731/
We see his status

There is also everything in history

At the stage
https://sara.1box.link/admin/shop/workflowstatus/248/action/new/
there is an action ( at once 2 )

but the order did not go to the required stage, why is that so?

screenshot_1.png screenshot_2.png screenshot_3.png

Original question is available on version: ua

Answers:

Отдел Заботы

OneBox production

any of the actions at the stage when switching the status could give an error

Make a payment (donate)

11.08.2022, 12:18

Original comment available on version: ua

Пятецкий Николай Николаевич

OneBox Insiders

Insiders - OneBox

Personal license

So there are no actions, neither with the warehouse, nor with any payments or anything else, the orders simply go to the right stage, and when you click manually - everything is fine
Here are examples
https://sara.1box.link/7674/
https://sara.1box.link/7633/
Can you look at what exactly is interfering?

Make a payment (donate)

16.08.2022, 12:12

Original comment available on version: ua

Отдел Заботы

OneBox production

decided The action was suspended for a minute kroner to update statuses more often

Make a payment (donate)

29.08.2022, 11:46

Original comment available on version: ua

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The status of the parcel does not change

Answers:

Thanks for your choice.