The sender's office is not correctly pulled up from the New Mail account
Good afternoon.
One of the offices of Nova Poshta changed the sender address https://crm.ohrana.ua/admin/shop/integrations/novaposhta-integration-15/control/ , changed it about 2 weeks ago and everything worked, that is, the sender address was assigned correctly. But now, when trying to create a TTN, a department is assigned Kyiv, department 1, despite the fact that there is no such department in the settings in any of the offices. As well as the branch from which we are sending is now active and available for selection in the box (and has been available all these days)
When searching for the reason, I determined that the city is pulled from the default office https://crm.ohrana.ua/admin/shop/integrations/novaposhta-integration-16/control/... because when I changed the city of sending here, it started to be assigned correctly.
Process for verification https://crm.ohrana.ua/admin/customorder/dostavka-i-peremeshchenie/2898299/edit/ , assigned department. Please correct.
Original question is available on version: ru
One of the offices of Nova Poshta changed the sender address https://crm.ohrana.ua/admin/shop/integrations/novaposhta-integration-15/control/ , changed it about 2 weeks ago and everything worked, that is, the sender address was assigned correctly. But now, when trying to create a TTN, a department is assigned Kyiv, department 1, despite the fact that there is no such department in the settings in any of the offices. As well as the branch from which we are sending is now active and available for selection in the box (and has been available all these days)
When searching for the reason, I determined that the city is pulled from the default office https://crm.ohrana.ua/admin/shop/integrations/novaposhta-integration-16/control/... because when I changed the city of sending here, it started to be assigned correctly.
Process for verification https://crm.ohrana.ua/admin/customorder/dostavka-i-peremeshchenie/2898299/edit/ , assigned department. Please correct.
Answers:
Good afternoon. What language is in the integration settings?
16.04.2022, 15:39
Original comment available on version: ru
and the name of the sender in Russian? No Ukrainian characters in the sender's name?
17.04.2022, 21:47
Original comment available on version: ru
Andrew wrote:
and the name of the sender in Russian? No Ukrainian characters in the sender's name?
I wrote that everything worked, worked for more than a year, therefore there are no extra characters in the setting and cannot be. Moreover, everything worked with the new address. She also wrote that the address is pulled from the cabinet by default, that is, this is a bug.
What are your questions?
I'm waiting for a response from the developers
18.04.2022, 11:30
Original comment available on version: ru
The question is closed, while waiting for an answer, the address at the office has changed by default, and now the question is not relevant
18.04.2022, 12:27
Original comment available on version: ru
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