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OS - balances with NP Logistic are not updated

Question to the action developer
Integration with NP Logistic is enabled and working
Included hourly action Import leftover products from Nova Poshta Logistics
here: https://oskarstore.crm-onebox.com/app/automatization/hour/edit/
According to the description, the action should load leftovers from Nova Poshta Logistics into the novaposhtalogisticamount product field. The rest can be seen in the universal block of the product card.
The action was turned on, more than a day passed, but the values of the residuals were not updated.
Here are examples of goods, screen 1059:
https://oskarstore.crm-onebox.com/app/product/158/edit/?tabid=6
https://oskarstore.crm-onebox.com/app/product/386/edit/?tabid=6
It looks like the action is not working.
Please tell me what settings need to be done so that the balances from NP Logistic in the product cards are updated.
Original question is available on version: ru Вячеслав Легеза

Answers:

Olmonic Olmonic
Інтегратор OneBox
Personal license
Did you write to Nova Poshta that they open access to Boxing's IP?
22.02.2022, 15:00
Інтегратор CRM+ERP. Компания Olmonic Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license

Morozova Olesya
Olmonic - FOP MOROZOVA O.P.
OneBox Integrator wrote:
Did you write to Nova Poshta that they open access to Boxing's IP?

most likely not, because we have integration with NP Logistics and TTN are transferred
And unless it is necessary to address specially that this action has earned specifically?
In this case, how to make such an appeal, tell me?
22.02.2022, 15:57
Вячеслав Легеза Original comment available on version: ru

Olmonic Olmonic
Інтегратор OneBox
Personal license
In freeform.
Check with them whether it is necessary for the Nova Poshta Logistics API to add IP to the white list when importing / exporting balances and provide Boxing IP
22.02.2022, 16:25
Інтегратор CRM+ERP. Компания Olmonic Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license

Morozova Olesya
Olmonic - FOP MOROZOVA O.P.
OneBox Integrator wrote:
In freeform.
Check with them whether it is necessary for the Nova Poshta Logistics API to add IP to the white list when importing / exporting balances and provide Boxing IP

let's try
22.02.2022, 22:36
Вячеслав Легеза Original comment available on version: ru

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license

Legeza Vyacheslav Valerianovich
iCOLOR OneBox (FOP LEGEZA VYACHESLAV VALERIANOVICH)
FOP Legeza Vyacheslav Valerianovich wrote:

Morozova Olesya
Olmonic - FOP MOROZOVA O.P.
OneBox Integrator wrote:
In freeform.
Check with them whether it is necessary for the Nova Poshta Logistics API to add IP to the white list when importing / exporting balances and provide Boxing IP

let's try

hasn't worked yet
perhaps after all, the developer of the action could answer
23.02.2022, 22:19
Вячеслав Легеза Original comment available on version: ru

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