Error when creating TTN Nova Poshta
For one of the counterparties, it does not allow the creation of a TTN by an automatic action at the stage. Constantly throws the error "Sender not found" (
Link to the counterparty: https://supero.crm-onebox.com/admin/shop/integrations/novaposhta-integration-18/...
Link to the process where you can see the error: https://supero.crm-onebox.com/admin/customorder/fulfilment/68760/edit/
At the same time, the TTN from this counterparty is normally created through the invoice https://supero.crm-onebox.com/admin/customorder/fulfilment/68760/invoice/
There is no such error for other counterparties either.
Tell me what could be the problem?
Original question is available on version: ru
Link to the counterparty: https://supero.crm-onebox.com/admin/shop/integrations/novaposhta-integration-18/...
Link to the process where you can see the error: https://supero.crm-onebox.com/admin/customorder/fulfilment/68760/edit/
At the same time, the TTN from this counterparty is normally created through the invoice https://supero.crm-onebox.com/admin/customorder/fulfilment/68760/invoice/
There is no such error for other counterparties either.
Tell me what could be the problem?
Answers:
This happens if the name contains an invalid character - a space or a literal character. Usually we just rewrite the name manually and the problem is solved.
21.09.2021, 12:36
Original comment available on version: ru
Zubarev Sergey
Optium
Client wrote:
This happens if the name contains an invalid character - a space or a literal character. Usually we just rewrite the name manually and the problem is solved.
The problem here is not with the client (recipient), but with the new mail account. They have already tried to write the full name in different ways, all the same, the problem remains and the action is not created by the action. Only through the Invoice page
21.09.2021, 14:02
Original comment available on version: ru
You have "Binik Anastasia Sergievna" in the "Nova Poshta, Sender Company" field. And with manual creation, it substitutes "Private person". This means that the company "Binik Anastasia Sergievna" does not exist in your new mail account and you need to enter "Private Person" in the account settings.
24.09.2021, 11:53
Original comment available on version: ru
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