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Additional fields of process products are NOT transferred when sending a task to another box

Here is an example of a task that was sent

https://icoloronebox.crm-onebox.com/13304/

https://icoloronebox.crm-onebox.com/13306/

https://icoloronebox.crm-onebox.com/13308/

Here are examples of tasks created in another box

https://icolor-trade.1b.app/109/

https://icolor-trade.1b.app/110/

https://icolor-trade.1b.app/111/

Integration between boxes is configured to pass dummy products and additional process product fields.

But in fact the data is not transferred.

Settings on both sides in Network, as on the screenshots.

Tried three options and not one of them worked.

Please help to solve the current problem.

How to fix the existing problem so that the values ​​of the required fields are passed?
Original question is available on version: ua Вячеслав Легеза

Answers:

Good day Try to specify the key without [] in the settings, only the key of the additional field
21.10.2024, 11:20
Original comment available on version: ua

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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Maria

OneBox production wrote:

Good day Try to specify the key without [] in the settings, only the key of the additional field



I tried that too, but the same problem and the values ​​of the fields were not transferred, unfortunately
21.10.2024, 11:47
Вячеслав Легеза Original comment available on version: ua

Extra field value is passed from icoloronebox.crm-onebox.com to icolor-trade.1b.app, try to disable in action and procedure step. Perhaps one of them overwrites the received value
21.10.2024, 12:59
Original comment available on version: ua

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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Maria

OneBox production wrote:

Extra field value is passed from icoloronebox.crm-onebox.com to icolor-trade.1b.app, try to disable in action and procedure step. Perhaps one of them overwrites the received value



Turned off all actions on the start stage that the task goes to when it syncs

Checked the procedures

Still, the data in the additional fields is not displayed

In the logs it is written as on the screen

I don't even know where to look

Unfortunately, I do not find the reason why the fields are not transferred
21.10.2024, 13:50
Вячеслав Легеза Original comment available on version: ua


Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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Maria

OneBox production wrote:

Try it now



Wow, it worked

Masha, I sincerely thank you for your help
21.10.2024, 15:52
Вячеслав Легеза Original comment available on version: ua

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
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Maria
OneBox production wrote:
Try it now

tested it on another pair of boxes, but there so far it is the same as it was at first and for this task
21.10.2024, 17:06
Вячеслав Легеза Original comment available on version: ua

After the update, it will work there too
21.10.2024, 17:12
Original comment available on version: ua

Легеза Вячеслав iCOLOR OneBox
ФОП Легеза В.В.
Personal license
Leave a message in this thread and the user's contacts will be shown to you

Maria
OneBox production wrote:
After the update, it will work there too

Super!
Thanks again
21.10.2024, 18:47
Вячеслав Легеза Original comment available on version: ua

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