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receipt from Checkbox with likpay payment

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the money has not yet fallen into the account, and the commission has already been torn off from them.
and the action "Creating a sales receipt, fiscalizing it and delivering it to the client by email" gives an error.
http://prntscr.com/uw817x
Why does he think that this is not possible.
how can i fix it?
(although I don’t know where to look at the logs, maybe there are completely different amounts)..
Original question is available on version: ru

Answers:

what if it's an overlay?
there will generally be a payment when I pick up the money at the post office.
and the tax office wants the buyer to receive a parcel with a check, and the payment amount is "zero" - again, you can't print the check?
09.10.2020, 18:55
Original comment available on version: ru


Mironenko Dmitry
Client wrote:
money has not yet fallen into the account, but the commission has already been ripped off from them. And the action. "Creating a sales receipt, fiscalizing it and delivering it to the client by email" gives an error. http://prntscr.com/uw817x for some reason thinks that this cannot be can I fix it? (although I don’t know where to look at the logs, maybe there are completely different amounts)..

provide an example process
10.10.2020, 22:10
Original comment available on version: ru

https://adapter.crm-onebox.com/admin/customorder/order/4052/edit/
Perhaps this will be relevant if you correctly configure the integration with the checkbox?
although it probably doesn’t matter, you don’t have a signature installed on your computer or some signature of your own.
10.10.2020, 23:18
Original comment available on version: ru

I saw that in the check there is a column "reshta"
https://prnt.sc/uwo1xn
it has to be accounted for somewhere.
and if it is a likpay payment or a parcel with an overlay, the result takes negative values.
11.10.2020, 00:04
Original comment available on version: ru



Mironenko Dmitry
Client wrote:
I saw that in the check there is a column "reshta"
https://prnt.sc/uwo1xn
it has to be accounted for somewhere.
and if it is a likpay payment or a parcel with an overlay, the result takes negative values.

in fact, it is not clear how to take into account this field universally for all ..
you need to enter the field apparently - the amount of the client and then count
29.10.2020, 14:19
Original comment available on version: ru

Well, something needs to be done...
http://prntscr.com/v9djs5
what should I answer the tax why do I have two payments in the check?
the minimum effort is to refine the creation of a check, which instead of the payment amount, give the process amount.
for example
- if the payment amount is less than the process amount, then send the process amount.
or
- if the payment amount is less than the process amount and the status is "paid", then send the process amount.
or suggest another solution?
29.10.2020, 14:49
Original comment available on version: ru


Mironenko Dmitry
Client wrote:
Well, something needs to be done...
http://prntscr.com/v9djs5
what should I answer the tax why do I have two payments in the check?
the minimum effort is to refine the creation of a check, which instead of the payment amount, give the process amount.
for example
- if the payment amount is less than the process amount, then send the process amount.
or
- if the payment amount is less than the process amount and the status is "paid", then send the process amount.
or suggest another solution?

and if you pass the reshta - will it suit you?
for example, the client paid for 2000, and the order for 1900, then the reshta will be 100
29.10.2020, 14:51
Original comment available on version: ru

pay by card and send change as a check.
I do not think that this option will pass, but this is not our case.
here is another option - I paid 1900 and the goods cost 2000.
29.10.2020, 15:18
Original comment available on version: ru

or reduce the cost of the process, which will look like an even worse mistake both in the eyes of the client and in the eyes of the tax ...
or change the procedure for creating a receipt
29.10.2020, 15:24
Original comment available on version: ru

and it is precisely so that the amount of the process is given, when everything is within the limits of the permissible error of the likpay. 2.2-3 percent
because if the difference is greater. that's another story too...
https://crm-onebox.com/ru/support/integration-with-onebox/2533-dorabotka-deystvi...
30.10.2020, 13:14
Original comment available on version: ru

Added the setting "% error between the amount of the order and the amount of payment, at which to transfer the payment for the amount of the process" to the fiscalization action.
If the payment amount is more/less than the process amount within the specified error percentage, the process amount will be transferred instead of the payment amount.
30.10.2020, 14:59
Original comment available on version: ru

have a question
What if there are two payments in progress?
how will it be transmitted?
30.10.2020, 19:54
Original comment available on version: ru


Mironenko Dmitry wrote:
have a question
What if there are two payments in progress?
how will it be transmitted?

Each payment will be checked for error % and corrected.
02.11.2020, 14:51
Original comment available on version: ru

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