Binotel integration settings
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What settings need to be made so that when a call comes in, a pop-up window appears only at the client manager?
Original question is available on version: ru
Answers:
It is necessary for Binotel to knock on the URL /binotel/push-callrouting/ with the client number before starting the call - and if the client has a manager with a registered phone number, it will be returned to Binotel for redirection.
All this should be configured on their side in the algorithms for receiving a call.
All this should be configured on their side in the algorithms for receiving a call.
26.02.2021, 14:15
Original comment available on version: ru
That's just the point, it's all done and it doesn't work.
01.03.2021, 10:10
Original comment available on version: ru
That's just the point, it's all done and it doesn't work.
Here https://concombit.crm-onebox.com/admin/shop/report/logs/ there are no logs from binotel prefixes - it means that the integration is not configured as needed.
You need to contact Binotel technical support so that they enable the webhook`and from their side - this should be indicated in the knowledge base article https://concombit.crm-onebox.com/admin/standards-main/140/
01.03.2021, 17:05
Original comment available on version: ru
Binotel gives the following error: AGI Script Executing Application: (NoOp) Options: (ACS sent failed! CompanyID: 38743. URL: v.sigmatm.com.ua/binotel/push-callrouting/. ERROR: Invalid URI v.sigmatm. com.ua/binotel/push-callrouting/.)
02.03.2021, 14:40
Original comment available on version: ru
probably need to be specified with the protocol https://v.sigmatm.com.ua/binotel/push-callrouting/
you can check the url in the browser - it's working
you can check the url in the browser - it's working
02.03.2021, 17:08
Original comment available on version: ru
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