Splicing window of the input dial

Good afternoon. Because the calls of other managers are not closed in the system. Please indicate the exact time of the call, the 2 numbers you called and the telephony you use

I think because you have the setting "Numbers that show incoming calls first" and it says that all numbers that start with 9

[quote] Bilbo Baggins cracker wrote: Good afternoon. Because the calls of other managers are not closed in the system. Please indicate the exact time of the call, the 2 numbers you called and the telephony you use [/quote] 12:34 call from Belousov Vadim, Having accepted the call from the manager from the internal line 907, they blew everything after the call. Telephony Binotel. https://difreight.crm-onebox.com/

[quote] Yanina Iurchuk difreight wrote: [quote] Bilbo Baggins cracker wrote: Good afternoon. Because the calls of other managers are not closed in the system. Please indicate the exact time of the call, the 2 numbers you called and the telephony you use [/quote] 12:34 call from Belousov Vadim, Having accepted the call from the manager from the internal line 907, they blew everything after the call. Telephony Binotel. https://difreight.crm-onebox.com/ [/quote] I think because you have the setting "Numbers that show incoming calls first" and it says that all numbers that start with 9

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: [quote] Bilbo Baggins cracker wrote: Good afternoon. Because the calls of other managers are not closed in the system. Please indicate the exact time of the call, the 2 numbers you called and the telephony you use [/quote] 12:34 call from Belousov Vadim, Having accepted the call from the manager from the internal line 907, they blew everything after the call. Telephony Binotel. https://difreight.crm-onebox.com/ [/quote] I think because you have the setting "Numbers that show incoming calls first" and it says that all numbers that start with 9 [/quote] Yes, stop. Can you leave the field empty?

[quote] Yanina Iurchuk difreight wrote: Yes, stop. Can you leave the field empty? [/quote] Yes

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: Yes, stop. Can you leave the field empty? [/quote] Yes [/quote] dyakuyu, testuemo

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: Yes, stop. Can you leave the field empty? [/quote] Yes [/quote] Ihorn, on your recommendation, left the field "Numbers to show incoming calls first" empty. Now the splicing windows do not show up. Can you guess why? Binotel can use the same logic of the input call. [file]3847[/file]

[quote] Yanina Iurchuk difreight wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: Yes, stop. Can you leave the field empty? [/quote] Yes [/quote] Ihorn, on your recommendation, left the field "Numbers to show incoming calls first" empty. Now the splicing windows do not show up. Can you guess why? Binotel can use the same logic of the input call. [file]3847[/file] [/quote] open the current calls report and you will see which numbers receive calls and whether they are registered with your employees

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: Yes, stop. Can you leave the field empty? [/quote] Yes [/quote] Ihorn, on your recommendation, left the field "Numbers to show incoming calls first" empty. Now the splicing windows do not show up. Can you guess why? Binotel can use the same logic of the input call. [file]3847[/file] [/quote] open the current calls report and you will see which numbers receive calls and whether they are registered with your employees [/quote] Igore, everything is spelled out with us, integration has been established and practiced already in the future. The only problem is, to what extent the hands were only spreading at once - ce chaotically splicing windows. Get a grasp of the text, if the manager accepted the call and led the rozmov. At the same time, the confluence of the windows continues periodically to call at the various managers. Rozmova is already troubling, but forever we merge anew and anew. At all. Chaotic.

[quote] Yanina Iurchuk difreight wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Yanina Iurchuk difreight wrote: Yes, stop. Can you leave the field empty? [/quote] Yes [/quote] Ihorn, on your recommendation, left the field "Numbers to show incoming calls first" empty. Now the splicing windows do not show up. Can you guess why? Binotel can use the same logic of the input call. [file]3847[/file] [/quote] open the current calls report and you will see which numbers receive calls and whether they are registered with your employees [/quote] Igore, everything is spelled out with us, integration has been established and practiced already in the future. The only problem is, to what extent the hands were only spreading at once - ce chaotically splicing windows. Get a grasp of the text, if the manager accepted the call and led the rozmov. At the same time, the confluence of the windows continues periodically to call at the various managers. Rozmova is already troubling, but forever we merge anew and anew. At all. Chaotic. [/quote] apparently you can't hear me your setting shows the window to everyone - you need to remove it you returned it and we again return to what I originally answered.

[quote] Ustimenko Igor OneBox CTO wrote: apparently you can't hear me your setting shows the window to everyone - you need to remove it you returned it and we again return to what I originally answered. [/quote] Thank you for your advice. On the whole day of 25.02 I lost the empty "Numbers to which the incoming call should be shown first". ALE For the rest of the day, the splicing windows did not show up. Therefore, I turned the value 9 * in order to improve the integration with the binotel. Today I will re-open the key and I will guard.

[quote] Ustimenko Igor OneBox CTO wrote: apparently you can't hear me your setting shows the window to everyone - you need to remove it you returned it and we again return to what I originally answered. Screenshot_34.png [/quote] Igore, once again for a whole day I turned on the field "Numbers to which the incoming call should be shown first". Splicing windows did not appear. What could be the problem? Can you marvel?

[quote] Yanina Iurchuk difreight wrote: [quote] Ustimenko Igor OneBox CTO wrote: apparently you can't hear me your setting shows the window to everyone - you need to remove it you returned it and we again return to what I originally answered. Screenshot_34.png [/quote] Igore, once again for a whole day I turned on the field "Numbers to which the incoming call should be shown first". Splicing windows did not appear. What could be the problem? Can you marvel? [/quote] in almost every call, binotel sends us the status CANCEL here is the table of calls https://difreight.crm-onebox.com/admin/shop/report/shopuservoip/?page=0 Here is the log that you can save to a file and send it to the binotel. https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=binotel-2021-03-01.log This is some kind of circus from the binotel side, write to them why CANCEL is everywhere

[quote] Ustimenko Igor OneBox CTO wrote: in almost every call, binotel sends us the status CANCEL here is the table of calls https://difreight.crm-onebox.com/admin/shop/report/shopuservoip/?page=0 Here is the log that you can save to a file and send it to the binotel. https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=binotel-2021-03-0... This is some kind of circus from the binotel side, write to them why CANCEL is everywhere [/quote] Tse spent calls, stink to go to the top manager, then to all the operators, that’s why the statuses are shown. I so razumіyu, yakscho nіhto without taking - means CANCEL. Binotel reviewed all problematic calls, gave feedback: 1. At the stage of voice communication, the client sends a call, but in the box, all the same, they call all the managers who are online. I never disappear, hang until the leather manager in himself yoga does not close. Binotel seems to be on the side of boxing. 2. Even though the manager has accepted the call, the merger is still being seen by all spivrobitniks, and we don’t understand whether the call of acceptances, or not. Chi twist yoga, chi no.

[quote] Yanina Iurchuk difreight wrote: Tse spent calls, stink to go to the top manager, then to all the operators, that’s why the statuses are shown. I so razumіyu, yakscho nіhto without taking - means CANCEL. [/quote] out of 100 calls, 98 of you have CANCEL status this is the reset logic, as it were, breaks all the windows for you [quote] Yanina Iurchuk difreight wrote: 1. At the stage of voice communication, the client sends a call, but in the box, all the same, they call all the managers who are online. I never disappear, hang until the leather manager in himself yoga does not close. Binotel seems to be on the side of boxing. [/quote] window will not appear on cancel [quote] Yanina Iurchuk difreight wrote: 2. Even though the manager has accepted the call, the merger is still being seen by all spivrobitniks, and we don’t understand whether the call of acceptances, or not. Chi twist yoga, chi no. [/quote] logical until you achieve the result that there is a regular incoming call to the manager, you will have a mess

[quote] Yanina Iurchuk difreight wrote: Could you please explain to me in an accessible way what is wrong on the sides of the binotel and what needs to be changed, because the stench sings that everything is so and to blame. And porridge with viknami continues ( [/quote] unfortunately, I don’t see and don’t know your settings in the binotel and what kind of resets you do on customer calls and why. Therefore, I can’t explain more accessible, I can write how it should be what I did above. You can hire a specialist from integrators who will set it up himself

Yarina, hello, did you break up with the situation and eliminate it?