Error with incoming calls KyivStar
2021-01-18 10:58:58
We look here:
http://box2.technosite.com.ua/admin/logs/showall/ajax/?file=registerCall-2021-01...
we see that according to the log there is an unanswered call
Here is the task that was put up for this call,
as per missed
http://box2.technosite.com.ua/admin/customorder/lead/526/edit/
The call created a new contact
http://box2.technosite.com.ua/admin/shop/users/326/
and this is not correct, since the call came from this contact:
http://box2.technosite.com.ua/admin/shop/users/5/
It turns out that OneBox cuts +38 in the number,
from which the call comes
while on incoming calls
popup is displayed correctly
Original question is available on version: ru
Вячеслав Легеза
http://box2.technosite.com.ua/admin/logs/showall/ajax/?file=registerCall-2021-01...
we see that according to the log there is an unanswered call
Here is the task that was put up for this call,
as per missed
http://box2.technosite.com.ua/admin/customorder/lead/526/edit/
The call created a new contact
http://box2.technosite.com.ua/admin/shop/users/326/
and this is not correct, since the call came from this contact:
http://box2.technosite.com.ua/admin/shop/users/5/
It turns out that OneBox cuts +38 in the number,
from which the call comes
while on incoming calls
popup is displayed correctly
Answers:
Legeza Vyacheslav Valerianovich wrote:
It turns out that OneBox cuts +38 in the number,
from which the call comes
fixed it in call registration api
19.01.2021, 15:09
Original comment available on version: ru
Legeza Vyacheslav Valerianovich
FOP Legeza Vyacheslav Valerianovich wrote:
The call created a new contact
http://box2.technosite.com.ua/admin/shop/users/326/
and this is not correct, since the call came from this contact:
http://box2.technosite.com.ua/admin/shop/users/5/
so nothing has changed in that regard.
here is the task that was created after the missed call
http://box2.technosite.com.ua/admin/customorder/lead/533/edit/
and it again has the wrong contact
19.01.2021, 17:24
Вячеслав Легеза
Original comment available on version: ru
Legeza Vyacheslav Valerianovich wrote:
and it again has the wrong contact
Did you delete him or format his phone number in 38? It could find an old contact
20.01.2021, 13:34
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Legeza Vyacheslav Valerianovich wrote:
and it again has the wrong contact
Did you delete him or format his phone number in 38? It could find an old contact
I merged it with an existing contact
old contact deleted
this one: http://box2.technosite.com.ua/admin/shop/users/326/
20.01.2021, 14:12
Вячеслав Легеза
Original comment available on version: ru
Legeza Vyacheslav Valerianovich
FOP Legeza Vyacheslav Valerianovich wrote:
this one: http://box2.technosite.com.ua/admin/shop/users/326/
Well, duck in it, the number was left without 38 - and pulled it up
Have you tried changing it to 38? okay then pull it up?
20.01.2021, 16:01
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Legeza Vyacheslav Valerianovich
FOP Legeza Vyacheslav Valerianovich wrote:
this one: http://box2.technosite.com.ua/admin/shop/users/326/
Well, duck in it, the number was left without 38 - and pulled it up
Have you tried changing it to 38? okay then pull it up?
prompted, it was necessary in Other, in the settings,
phone number format
https://youtu.be/BsVlFj0mPrk
after that it started displaying normally.
21.01.2021, 12:42
Вячеслав Легеза
Original comment available on version: ru
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