KyivStar - incorrect number in tasks for missed calls

[quote] Legeza Vyacheslav Valerianovich wrote: this number is not as a work, but as a client [/quote] Prescribe this number to one of the employees - does not give the desired result? Then you should understand that the call goes to the employee

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Legeza Vyacheslav Valerianovich wrote: this number is not as a work, but as a client [/quote] Prescribe this number to one of the employees - does not give the desired result? Then you should understand that the call goes to the employee [/quote] no, it does not give the desired result here is the phone that is having problems when setting tasks in the employee card [file]2421[/file] the task is still set crookedly http://box2.technosite.com.ua/admin/customorder/lead/309/edit/ although the call went specifically to Natasha and pop-ups were displayed

[quote] Legeza Vyacheslav Valerianovich wrote: although the call went specifically to Natasha and pop-ups were displayed [/quote] Look at the logs from Kyivstar (like they should be in registerCall) for this call and what data is transmitted there. Add it to the task here. What's in the popup window? Does it correctly identify an incoming call from the desired number?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Look at the logs from Kyivstar (like they should be in registerCall) for this call and what data is transmitted there. Add it to the task here. [/quote] by this phone 0674881191 no logs at all when I call him, in a pop-up window this number is displayed here 380672102755 from employee card the same phone appears in the logs like this [file]2425[/file]

http://box2.technosite.com.ua/admin/shop/users/321/ Is this your employee? If yes, please tick the appropriate box. Then your event will determine the correct direction - that there was an outgoing call from an employee to a client

[quote] Tyndyk Maxim Vadimovich Administrator wrote: http://box2.technosite.com.ua/admin/shop/users/321/ Is this your employee? If yes, please tick the appropriate box. Then your event will determine the correct direction - that there was an outgoing call from an employee to a client [/quote] put a tick went under this employee I try to call, gives 403 error [file]2445[/file] I called 380674881191 myself OneBox gave these logs [file]2446[/file] created a new contact with the same number and the task for the missed call was launched [file]2447[/file] here is the card of this new contact http://box2.technosite.com.ua/admin/shop/users/342/ and here is the contact that was made in front of this employee http://box2.technosite.com.ua/admin/shop/users/321/event/ at the same time, events for the employee are recorded, that this contact makes calls to the number 0672102755 [file]2448[/file] I'm already completely confused